Administration Support

SKG Services; Sydney; On-site; AUD 60,000 - 72,000; Full time

Job summary

SKG Group is seeking an organised administrator to provide help desk and general admin support across the organisation in a fast-paced environment. You will manage inboxes, phone inquiries, triage requests, and coordinate with relevant teams to ensure timely action and accurate record-keeping.

The role involves support for invoicing, job costing, training records, site documentation and client portals. Strong communication and multi-system proficiency are essential for success.

Qualifications

• Experience in administration, customer service, help desk or coordination.
• Strong focus on data accuracy and confidentiality.
• Excellent written and verbal communication.

Responsibilities

• Provide administrative and help desk support across the organisation
• Manage shared inboxes, phone enquiries and day-to-day requests
• Triage requests and coordinate them with the appropriate team or stakeholder
• Assist with client escalations, complaints and service requests, ensuring they are accurately recorded and appropriately actioned
• Maintain accurate records, notes, attachments and documentation across SKG systems
• Assist with work orders, service requests and job administration
• Support operational invoicing and job costing processes by checking documentation and data accuracy
• Assist with maintaining employee, training, site, asset and compliance records
• Support client portals and CRM records, ensuring information remains accurate and up to date
• Assist with operational and management reporting

Skills

Administration

Customer service

Help desk

Coordination

Data accuracy

Tools

CRM

Invoicing software

Microsoft Office

Job description

Key responsibilities

• Provide administrative and help desk support across the organisation
• Manage shared inboxes, phone enquiries and day-to-day requests
• Triage requests and coordinate them with the appropriate team or stakeholder
• Assist with client escalations, complaints and service requests, ensuring they are accurately recorded and appropriately actioned
• Maintain accurate records, notes, attachments and documentation across SKG systems
• Assist with work orders, service requests and job administration
• Support operational invoicing and job costing processes by checking documentation and data accuracy
• Assist with maintaining employee, training, site, asset and compliance records
• Support client portals and CRM records, ensuring information remains accurate and up to date
• Assist with operational and management reporting

About you

• Has previous experience in administration, customer service, help desk, coordination or a similar support role
• Has excellent attention to detail and a strong focus on data accuracy
• Is highly organised and able to prioritise competing requests
• Has strong written and verbal communication skills
• Is confident dealing with internal stakeholders, clients and external providers
• Can work comfortably across multiple systems and software platforms
• Takes ownership of tasks and follows matters through to completion
• Has a practical and solutions-focused approach
• Is comfortable working in a busy, team-oriented environment
• Understands the importance of confidentiality, compliance and accurate record keeping

About us

SKG Group is a rapidly growing national organisation with a strong reputation for service excellence. We are a values-driven organisation that invests in its people, offering career development and progression opportunities within a supportive, experienced and collaborative leadership team.