Administrative & Help Desk Support Specialist

SKG Services; Sydney; On-site; AUD 60,000 - 72,000; Full time

Job summary

SKG Group is seeking an organised administrator to provide help desk and general admin support across the organisation in a fast-paced environment. You will manage inboxes, phone inquiries, triage requests, and coordinate with relevant teams to ensure timely action and accurate record-keeping.

The role involves support for invoicing, job costing, training records, site documentation and client portals. Strong communication and multi-system proficiency are essential for success.

Qualifications

• Experience in administration, customer service, help desk or coordination.
• Strong focus on data accuracy and confidentiality.
• Excellent written and verbal communication.

Responsibilities

• Provide administrative and help desk support across the organisation
• Manage shared inboxes, phone enquiries and day-to-day requests
• Triage requests and coordinate them with the appropriate team or stakeholder
• Assist with client escalations, complaints and service requests, ensuring they are accurately recorded and appropriately actioned
• Maintain accurate records, notes, attachments and documentation across SKG systems
• Assist with work orders, service requests and job administration
• Support operational invoicing and job costing processes by checking documentation and data accuracy
• Assist with maintaining employee, training, site, asset and compliance records
• Support client portals and CRM records, ensuring information remains accurate and up to date
• Assist with operational and management reporting

Skills

Administration

Customer service

Help desk

Coordination

Data accuracy

Tools

CRM

Invoicing software

Microsoft Office

Job description

SKG Group is seeking an organised administrator to provide help desk and general admin support across the organisation in a fast-paced environment. You will manage inboxes, phone inquiries, triage requests, and coordinate with relevant teams to ensure timely action and accurate record-keeping.

The role involves support for invoicing, job costing, training records, site documentation and client portals. Strong communication and multi-system proficiency are essential for success.