Operational Supervisor

Queensland Government; New South Wales; On-site; AUD 85,000 - 115,000; Full time

Job summary

Queensland Government's Metro North Health is seeking a hands-on operations leader to coordinate daily services in a healthcare environment.

The role focuses on rostering, staff support, performance management, and driving quality improvement while upholding safety and ethical standards.

You will work with the Operational Management team to ensure efficient service delivery and a safe, flexible work environment.

Qualifications

• Experience coordinating daily operations and rostering.
• Strong staff support and performance management skills.
• Ability to drive quality improvement in a healthcare setting.

Responsibilities

• Coordinate accurate rostering using HR systems.
• Monitor staff performance and support development plans.
• Handle administrative and daily operational duties.

Job description

About you

This is an excellent opportunity for a hands‑on leader who enjoys coordinating daily operations, supporting staff, driving quality improvement initiatives, and ensuring high standards of service delivery in a healthcare environment.

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:Accurate, effective, and efficient rostering; including the use of computerised rostering and HR management systems and liaising with payroll staff. Monitoring and supervising staff performance including - conducting performance development plans, developing staff, managing performance, absenteeism, and personnel issues within human resource management practices (workplace health & safety, employment equity, anti-discrimination and ethical behaviour) with support from the Operational Management team. Undertake a range of administrative and operational duties as part of direct duties or to assist staff with managing the daily tasks and duties.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: from Aboriginal and Torres Strait Islander people are encouraged and welcomed.Find out about the role in more detail and how to apply in the attached Role Description.