Onsite Service Delivery Lead - Print & Mail

FUJIFILM Corporation; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

In-house training & development

Career development opportunities

Fitness Passport access

Employee discounts

Job summary

FUJIFILM BI Australia seeks a Service Delivery Team Leader – Document Services to lead an onsite team in Sydney. You will manage print, records and mail workflows, build strong client relationships, and ensure high standards of service delivery.

You will supervise four staff, optimise daily operations and support national service improvements while coordinating with colleagues across the service delivery team.

Qualifications

• Experience leading and developing a team in a client environment.
• Strong communication with stakeholders and ability to prioritise work.
• Proven ability to manage daily workflows and performance metrics.
• Experience in digital print, records, mail or document services is desirable.
• Demonstrated ability to deliver high quality service in a fast-paced setting.

Responsibilities

• Lead and support a team delivering onsite print, records and mail services.
• Manage daily workflows, priorities and resources to meet service expectations.
• Build relationships with client stakeholders and act as onsite contact.
• Coach and develop team members while maintaining quality and customer service.
• Identify workflow improvements and support client-led projects.

Skills

Team leadership

Stakeholder management

Workflow management

Communication skills

Digital capability (Microsoft 365)

Tools

Microsoft 365

Job description

FUJIFILM BI Australia seeks a Service Delivery Team Leader – Document Services to lead an onsite team in Sydney. You will manage print, records and mail workflows, build strong client relationships, and ensure high standards of service delivery.

You will supervise four staff, optimise daily operations and support national service improvements while coordinating with colleagues across the service delivery team.