Field Service Technician — Graphic Communications (WA)

FUJIFILM Business Innovation Australia; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Educational Assistance

Career development

Gym access

Employee discounts

Income protection

Novated leasing

Women in Leadership

Job summary

FUJIFILM Business Innovation Australia is seeking a permanent full-time Customer Service Representative to support field-based technical service across Western Australia. You will diagnose, service, and repair Graphic Communications equipment at customer sites, delivering installations and training while travel remains a key part of the role.

This hands-on position offers regional exposure, on-site customer interactions, and ongoing training to develop technical expertise within our product

Qualifications

• Experience in a technical service role, preferably in the print industry.
• Strong mechanical aptitude and problem-solving skills.
• Excellent communication and customer service abilities.
• Current driver’s licence and relevant engineering qualification or equivalent.
• Willingness to travel within Western Australia.

Responsibilities

• Diagnose, service and repair Graphic Communications equipment at customer sites.
• Complete installations and provide training and ongoing support.
• Manage connectivity needs and provide remote technical assistance when required.
• Maintain service records, tools, parts, and field administration.
• Keep customers informed and escalate issues when specialist support is needed.

Skills

Technical service experience

Mechanical aptitude

Clear communication

Customer service

Engineering qualification

Education

Engineering qualification (networking/mechanical/electrical) or equivalent

Job description

FUJIFILM Business Innovation Australia is seeking a permanent full-time Customer Service Representative to support field-based technical service across Western Australia. You will diagnose, service, and repair Graphic Communications equipment at customer sites, delivering installations and training while travel remains a key part of the role.

This hands-on position offers regional exposure, on-site customer interactions, and ongoing training to develop technical expertise within our product