Desktop Support Officer - Education

Centorrino-Technologies-1; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Centorrino Technologies (CT) is seeking a Desktop Support Officer to join our embedded education team in Kew, Melbourne. You will deliver onsite technical support to customers across Macs, PCs, tablets, servers, and network systems, coordinating with specialist teams.

You’ll build strong relationships with end users, document procedures, take ownership of issues, and drive continuous improvement. A collaborative attitude and clear communication are essential to deliver exceptional customer

Qualifications

• Passion for helping users fix technical issues with computers and devices.
• Willingness to learn new technology solutions and concepts to liaise with staff and external vendors.
• Clear verbal and written communication, with a calm, helpful approach.

Responsibilities

• Ensure smooth day-to-day operations of the customer’s operations.
• Be personable with end-users and build a friendly rapport.
• Collaborate to identify inefficiencies and implement improvements.
• Seek customer feedback and drive continuous service improvement.
• Develop and implement new processes for unaddressed requests.
• Keep documentation and procedures up to date.
• Own day-to-day technology issues and liaise with external vendors.
• Collaborate with peers across teams to ensure successful outcomes.

Skills

Customer service

Troubleshooting

Communication

Team collaboration

Adaptability

Tools

Macs

Windows PCs

Tablet devices

Server systems

Network infrastructure

Voice platforms

Job description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionateDesktop Support Officerto join our embedded education team inKew.

In thispermanent embeddedrole, you will play a crucial role in delivering high-quality,onsite technical support to our customers within the Education Sector.You will engage with a diverse range of technologies, including both Macs and PCs, tablet devices, serversystems, network infrastructure, and voice platforms, while coordinating with specialist teams for server and network management. Your role will be key in fostering a collaborative environment and driving exceptional customer experiences.

What You'll Do:

• Ensure the smooth day to day operations of the customers operations.
• Be personable with end-users developing a friendly bond with customers.
• Collaborate with your colleagues to determine any processes that require improvement or can be handled more efficiently.
• Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
• Ensure documentation and procedures are always up to date.
• Take ownership of day-to-day technology issues and deal with external 3rd party organisations.
• Collaborate with your peers in other teams across our business to ensure a successful outcome for the customer.

What You'll Bring:

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A validVulnerablePeople /Working with Children Check (WWCC) and Police Check are required.