Onsite IT Support Engineer - Associate

Unisys; Canberra; In loco; AUD 60.000 - 70.000; Tempo pieno

Descrizione del lavoro

Unisys in Canberra is seeking an entry-level IT support technician to provide hands-on desktop, laptop, monitor, and peripheral support at customer sites. You will install, maintain, troubleshoot and repair IT equipment and devices, and handle IMAC tasks across different environments.

You should have a high school diploma and up to one year of IT or field engineering experience, basic PC hardware and Windows knowledge, and strong customer service and communication skills.

Competenze

• High School Diploma/GED or equivalent qualification.
• Ideally up to 1 year of IT support, desktop support or field engineering experience.
• Basic knowledge of PC hardware, Windows, peripherals and troubleshooting.
• Strong customer service, communication and problem-solving skills.
• A proactive attitude and willingness to learn and develop technical skills.

Mansioni

• Provide hands-on support for desktops, laptops, monitors, software and peripherals.
• Install, maintain, troubleshoot and repair IT equipment and devices.
• Complete basic installs, moves, adds and changes (IMAC) across customer environments.
• Assist with network, server, device and application testing.
• Manage incidents and service requests, ensuring SLA targets and ticket updates are met.
• Deliver a positive customer experience through timely and professional onsite support.
• Follow established Field Engineering procedures and support special technical projects as required.

Conoscenze

Customer service

Communication

Problem solving

Proactive learning

Formazione

High School Diploma/GED

Strumenti

Windows OS

PC hardware basics

Descrizione del lavoro

Unisys in Canberra is seeking an entry-level IT support technician to provide hands-on desktop, laptop, monitor, and peripheral support at customer sites. You will install, maintain, troubleshoot and repair IT equipment and devices, and handle IMAC tasks across different environments.

You should have a high school diploma and up to one year of IT or field engineering experience, basic PC hardware and Windows knowledge, and strong customer service and communication skills.