Assoc Tech Field Eng - Canberra ACT

200 Unisys Australia Pty Limited; Canberra; In loco; AUD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Unisys in Australia is seeking an IT Support Technician to provide hands-on desktop and device support, install, troubleshoot and repair IT equipment, and complete IMAC tasks across customer environments.

You will assist with network and server testing, manage incidents, and strive for a positive customer experience by following procedures and delivering timely onsite service.

Competenze

• High School Diploma/GED or equivalent qualification.
• Ideally up to 1 year of IT support, desktop support or field engineering experience.
• Basic knowledge of PC hardware, Windows, peripherals and troubleshooting.
• Strong customer service, communication and problem-solving skills.
• A proactive attitude and willingness to learn and develop technical skills.

Mansioni

• Provide hands-on support for desktops, laptops, monitors, software and peripherals.
• Install, maintain, troubleshoot and repair IT equipment and devices.
• Complete basic installs, moves, adds and changes (IMAC) across customer environments.
• Assist with network, server, device and application testing.
• Deliver a positive customer experience through timely and professional onsite support.

Conoscenze

PC hardware knowledge

Windows operating system

Troubleshooting

Customer service

Communication

Problem-solving

Formazione

High School Diploma/GED or equivalent

Descrizione del lavoro

What success looks like in this role:

Provide hands-on support for desktops, laptops, monitors, software and peripherals. Install, maintain, troubleshoot and repair IT equipment and devices. Complete basic installs, moves, adds and changes (IMAC) across customer environments. Assist with network, server, device and application testing. Manage incidents and service requests, ensuring SLA targets and ticket updates are met. Deliver a positive customer experience through timely and professional onsite support. Follow established Field Engineering procedures and support special technical projects as required.

You will be successful in this role if you have:

• High School Diploma/GED or equivalent qualification.
• Ideally up to 1 year of IT support, desktop support or field engineering experience.
• Basic knowledge of PC hardware, Windows, peripherals and troubleshooting.
• Strong customer service, communication and problem-solving skills.
• A proactive attitude and willingness to learn and develop technical skills.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail]. US job seekers can find more information about Unisys' EEO commitment here.

Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. Our solutions - cloud, AI, digital workplace, logistics and enterprise computing - help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what's possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity