Onsite IT Support Analyst - 6-Month Contract (Sydney CBD)

Randstad NV; Sydney; On-site; AUD 61,000 - 80,000; Full time

Job summary

Randstad NV is seeking an autonomous IT Support Analyst for our Sydney CBD office. You will be the key onsite IT presence handling L1/L2 desktop support incidents and service requests, ensuring smooth daily operations across hardware and cloud systems.

The role focuses on Microsoft 365 administration, Intune device management, Entra ID/Azure AD identity management, Windows 10/11 troubleshooting, and ITSM ticket lifecycle management. 5 days onsite in Sydney CBD.

Qualifications

• Proven experience in a Level 1 / Level 2 IT Support role.
• Strong hands-on experience across M365, Intune, Entra ID, and Active Directory.
• Exceptional face-to-face communication, customer service, and process documentation skills.
• Ability to work 5 days onsite in Sydney CBD.
• Australian Citizenship or Permanent Residency is mandatory.

Responsibilities

• Manage L1/L2 desktop support incidents and service requests end-to-end.
• Deliver exceptional face-to-face service while ensuring smooth daily IT operations.
• Support hardware and cloud systems across the environment.

Skills

Microsoft 365

Intune

Azure AD / Entra ID

Active Directory

Windows 10/11

IT support

Tools

ITSM Ticketing

Job description

Randstad NV is seeking an autonomous IT Support Analyst for our Sydney CBD office. You will be the key onsite IT presence handling L1/L2 desktop support incidents and service requests, ensuring smooth daily operations across hardware and cloud systems.

The role focuses on Microsoft 365 administration, Intune device management, Entra ID/Azure AD identity management, Windows 10/11 troubleshooting, and ITSM ticket lifecycle management. 5 days onsite in Sydney CBD.