Junior IT Support Engineer - Onsite (Free Parking)

Ac3

Sydney

On-site

AUD 60,000 - 80,000

Full time

8 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Free onsite parking

Job summary

Ac3 is seeking an IT Support Analyst to deliver Level 1 desktop support for hundreds of end-users from our Sydney CBD office. You will handle in-person, phone, and remote assistance, manage user accounts, and contribute to SOE deployments and project work in a structured global environment.

You should have 1–2+ years of desktop support experience, excellent customer service, and the ability to work independently.

Qualifications

1-2+ years' Desktop Support experience in a corporate environment.
Excellent customer service and communication skills.
A proactive mindset with the ability to investigate and resolve issues independently.
SOE deployment or desktop rollout experience is highly regarded.

Responsibilities

Provide Level 1 desktop support to hundreds of end-users.
Support users face-to-face, on the phone and remotely.
Manage user accounts, onboarding and access requests to different systems.
Troubleshoot issues across Windows OS, Microsoft 365, Entra ID, Intune, Autopilot, and additional Hardware, Software and Applications.
Assist with SOE deployments, upgrades, and project work (rollout, migrations, etc.).
Maintain hardware and software asset management records.
Support executive users with a high level of professionalism.
Follow global IT processes while taking ownership of incidents from start to finish.