Service Desk Analyst | Windows & Microsoft 365 Support

Fujitsu Limited; Sydney; Presencial; AUD 60.000 - 90.000; A tiempo parcial

Descripción de la vacante

Fujitsu Limited in Sydney is seeking a Service Desk Analyst to provide remote and onsite support for Windows 10/11 and Microsoft 365 services. You will manage incidents and requests via ITSM tools, administer user access in AD/Entra ID, and troubleshoot a range of hardware, software, network, and VPN issues to keep end-user technology running smoothly.

The role is onsite in Sydney CBD as a fixed-term engagement, with a strong emphasis on customer service and collaborative problem solving.

Formación

• Experience in a Service Desk or Desktop Support role.
• Strong knowledge of Windows 10 and Windows 11.
• Experience supporting Microsoft 365 applications and services.
• Active Directory and Microsoft Entra ID administration experience.

Responsabilidades

• Provide remote and onsite support for Windows 10/11 devices.
• Support Microsoft 365 applications and services (Outlook/Teams/Exchange/SharePoint).
• Manage incidents, service requests and escalations via the ITSM platform.
• Administer user accounts, passwords and access in Active Directory and Microsoft Entra ID.
• Troubleshoot hardware, software, printer, network and VPN issues.

Conocimientos

Windows 10/11

Microsoft 365

AD Entra ID

ITSM tools

VPN networking

Customer service

Herramientas

ServiceNow

Jira

ManageEngine

Descripción del empleo

Fujitsu Limited in Sydney is seeking a Service Desk Analyst to provide remote and onsite support for Windows 10/11 and Microsoft 365 services. You will manage incidents and requests via ITSM tools, administer user access in AD/Entra ID, and troubleshoot a range of hardware, software, network, and VPN issues to keep end-user technology running smoothly.

The role is onsite in Sydney CBD as a fixed-term engagement, with a strong emphasis on customer service and collaborative problem solving.