IT Support Analyst - Apple/Windows & Cloud Ops (6-Month)
NTT
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Job summary
NTT Ltd. is seeking an IT Support Analyst to join its global IT Infrastructure team on a 6-month contract based in Sydney. You will provide day-to-day operational support across desktop, server, network, cloud, and telephony environments, ensuring security and availability while collaborating with local and global teams.
The role covers incident management, health checks, patching, backups, and participation in project upgrades, with on-call rotations and disaster recovery involvement.
Qualifications
- Experience supporting Microsoft AD, GPO, DNS, DHCP.
- Strong Microsoft 365 experience: Exchange Online, SharePoint, Teams.
- Hands-on Mac and Windows end-user support.
- VMware virtualization experience.
- Exposure to cloud platforms (Azure, AWS) and IT security basics.
Responsibilities
- Provide first and second-level support for desktop, server, network, and telephony infrastructure.
- Manage incidents, service requests, and user inquiries to resolution.
- Monitor daily operational health checks across the IT environment.
- Troubleshoot and escalate major incidents to senior teams.
- Liaise with vendors and document procedures in the ITSM system.
- Participate in shift rotations and on-call support as needed.
Skills
Tools
Job description
NTT Ltd. is seeking an IT Support Analyst to join its global IT Infrastructure team on a 6-month contract based in Sydney. You will provide day-to-day operational support across desktop, server, network, cloud, and telephony environments, ensuring security and availability while collaborating with local and global teams.
The role covers incident management, health checks, patching, backups, and participation in project upgrades, with on-call rotations and disaster recovery involvement.
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