Senior IT Service Desk Analyst – Onsite Support Expert

Standards; Australia; Presencial; AUD 90 000 - 120 000; Tempo integral

Resumo da oferta

Standards Australia is seeking a Technical Support Analyst to deliver high-quality 1st and 2nd level IT support for employees and vendors. You will be the first point of contact for IT requests, supporting hardware, software, SaaS applications, and end‑user devices, ensuring a smooth technology experience.

The role requires at least three days onsite weekly. You will log incidents, troubleshoot across a range of technologies, assist with onboarding, coordinate with internal teams and vendors,

Qualificações

• Minimum of 5 years' experience in an IT Service Desk or similar end-user support role.
• Experience providing 1st and 2nd level support in a corporate environment.
• Strong knowledge of end-user devices, operating systems, and collaboration tools.

Responsabilidades

• Provide 1st and 2nd level IT support for incidents and service requests via phone, email, remote, and face-to-face.
• Troubleshoot hardware, software, SaaS, devices, and access issues against service levels.
• Log and track incidents through resolution with clear user communications.
• Support AV and meeting room tech, including Teams Rooms and conferencing equipment.
• Coordinate onboarding/offboarding, including account provisioning and equipment setup.
• Collaborate with IT teams and vendors to investigate and resolve issues efficiently.
• Document incidents and resolutions, contributing to knowledge base improvements.
• Mentor junior Service Desk team members and promote a collaborative support environment.

Conhecimentos

IT Service Desk

1st/2nd level support

Microsoft 365

Customer service

On-site support

Ferramentas

Ticketing systems

Descrição da oferta de emprego

Standards Australia is seeking a Technical Support Analyst to deliver high-quality 1st and 2nd level IT support for employees and vendors. You will be the first point of contact for IT requests, supporting hardware, software, SaaS applications, and end‑user devices, ensuring a smooth technology experience.

The role requires at least three days onsite weekly. You will log incidents, troubleshoot across a range of technologies, assist with onboarding, coordinate with internal teams and vendors,