Onsite IT Field Services Engineer – Sydney

Nexon Asia Pacific; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

Nexon Asia Pacific is seeking a customer-focused Field Services Engineer (L2) for a permanent onsite role across Sydney CBD and metro locations. You will troubleshoot on-site hardware, software, OS and apps, while collaborating with Service Desk and Level 3 teams to resolve incidents efficiently.

Ideal candidates have 3+ years in field services or desktop support, strong Windows/M365 knowledge, AD/Azure AD, and experience with remote support tools.

Qualifications

• 3+ years in Field Services/Desktop Support in a mid-to-large environment.
• Strong troubleshooting across Windows and common business applications.
• Knowledge of Microsoft 365, Exchange, SharePoint/OneDrive, Teams.
• Active Directory, Group Policy and basic PowerShell capability.
• Exposure to Azure/Azure AD and endpoint management tools (Intune).
• Remote support experience (RDP/Terminal Services; Citrix).
• ITSM experience (ServiceNow and/or N-able desirable).

Responsibilities

• Provide Level 2 onsite and remote support via ticketing, phone and email.
• Escalate to Level 3 and vendors as needed and coordinate resolution.
• Diagnose and resolve end-user hardware, software, OS and application issues.
• Perform IMAC activities and user setups including device builds.
• Troubleshoot Microsoft 365 issues and identity/access issues (AD/Azure AD).
• Maintain accurate ticket notes and communications to SLAs.
• Document fixes and known errors to improve team efficiency.
• Provide dedicated onsite support and build relationships with stakeholders.

Skills

MSP experience

3+ years Field Services

Onsite/Remote support

Customer service

Tools

Microsoft 365 Suite

Exchange/SharePoint/OneDrive/Teams

Azure AD/Intune

RDP/Terminal Services

Citrix Virtual Apps

ITSM tools (ServiceNow/N-able)

Job description

Nexon Asia Pacific is seeking a customer-focused Field Services Engineer (L2) for a permanent onsite role across Sydney CBD and metro locations. You will troubleshoot on-site hardware, software, OS and apps, while collaborating with Service Desk and Level 3 teams to resolve incidents efficiently.

Ideal candidates have 3+ years in field services or desktop support, strong Windows/M365 knowledge, AD/Azure AD, and experience with remote support tools.