Onsite IT Operations & User Support—Mining

Atturra; Weipa Town; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Employee benefits

Wellbeing platform

Professional development & study

Mental health support

Parental leave

Employee referral program

Job summary

Atturra is seeking an Operations Support Officer for site-based work in Weipa to drive customer support excellence across Weipa Operations. You will contribute to a growing mining technology journey while living in a regional community with strong environment and heritage links.

In this role you will perform ticket processing, desktop and telephony support, video conferencing assistance, and maintenance of critical IT infrastructure, with occasional travel to other sites and Brisbane as needed.

Qualifications

• 3 years minimum experience supporting a mid to large size Windows desktop environment.
• Demonstrated experience in providing high quality IS&T support and customer service to clients both in person and remote support.
• Proven ability to work collaboratively in a team environment, contribute to a culture of teamwork and take a shared responsibility for achieving results.
• Excellent customer engagement skills
• Strong and demonstrable problem-solving skills
• Excellent communication and interpersonal skills, and an ability to build strong relationships built on trust and a strong commitment to service & technical excellence

Responsibilities

• Ticket Processing and management
• Computer & Telephony support (including computer build and triage activities)
• Desktop Application support (with additional support from other application SME's as required)
• User support for Video Conferencing and Collaborative Applications
• Maintenance of critical IT infrastructure.
• Call outs for high criticality incidents

Skills

Windows desktop

Customer service

Teamwork

Communication

Problem solving

Job description

Atturra is seeking an Operations Support Officer for site-based work in Weipa to drive customer support excellence across Weipa Operations. You will contribute to a growing mining technology journey while living in a regional community with strong environment and heritage links.

In this role you will perform ticket processing, desktop and telephony support, video conferencing assistance, and maintenance of critical IT infrastructure, with occasional travel to other sites and Brisbane as needed.