Onsite IT & Field Support Technician – Mining Ops

Glencore Australia; Mount Isa City; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive remuneration with 13%super

Glencore Rewards health insurance &amp

Employee Referral, Recognition & R

Leadership development programs

Residential role in Mount Isa

Job summary

Glencore is seeking an Officer - IS&T Field Support in Mount Isa, Queensland. You will deliver hands-on IT support across site operations, troubleshoot hardware, software, networking and communications, and work closely with stakeholders to keep critical systems running smoothly.

Join a dynamic IS&T team from Mount Isa Mines, with a focus on reliability, security and continuous improvement in a diverse technology environment.

Qualifications

• Current Manual C Class Driver’s Licence.
• Certificate IV or tertiary qualification in Information Technology (highly regarded).
• Relevant Microsoft, Networking or IT industry certifications (desirable).

Responsibilities

• Provide onsite and remote IT support for hardware, software, mobile devices and printers.
• Troubleshoot and resolve desktop, network and infrastructure incidents.
• Monitor and manage support tickets, ensuring service levels are achieved.
• Act as the primary IS&T point of contact for operational and business stakeholders.
• Support meeting room technology, audiovisual equipment, telephony and radio systems.
• Coordinate with vendors and specialist teams to resolve technical issues.
• Assist with infrastructure maintenance, system upgrades and technology projects.
• Maintain IT asset lifecycle activities including deployment, relocation and disposal.
• Contribute to business continuity, disaster recovery and major incident response.
• Identify and implement opportunities to improve customer service and technology performance.

Skills

Customer focus

Hands-on IT

Strong communication

Problem solving

Education

Information Technology qualification

Job description

Glencore is seeking an Officer - IS&T Field Support in Mount Isa, Queensland. You will deliver hands-on IT support across site operations, troubleshoot hardware, software, networking and communications, and work closely with stakeholders to keep critical systems running smoothly.

Join a dynamic IS&T team from Mount Isa Mines, with a focus on reliability, security and continuous improvement in a diverse technology environment.