Ict - Operations Support Officer

Atturra; Weipa Town; Presencial; AUD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee benefits

Wellbeing platform

Professional development & study

Mental health support

Parental leave

Employee referral program

Descripción de la vacante

Atturra is seeking an Operations Support Officer for site-based work in Weipa to drive customer support excellence across Weipa Operations. You will contribute to a growing mining technology journey while living in a regional community with strong environment and heritage links.

In this role you will perform ticket processing, desktop and telephony support, video conferencing assistance, and maintenance of critical IT infrastructure, with occasional travel to other sites and Brisbane as needed.

Formación

• 3 years minimum experience supporting a mid to large size Windows desktop environment.
• Demonstrated experience in providing high quality IS&T support and customer service to clients both in person and remote support.
• Proven ability to work collaboratively in a team environment, contribute to a culture of teamwork and take a shared responsibility for achieving results.
• Excellent customer engagement skills
• Strong and demonstrable problem-solving skills
• Excellent communication and interpersonal skills, and an ability to build strong relationships built on trust and a strong commitment to service & technical excellence

Responsabilidades

• Ticket Processing and management
• Computer & Telephony support (including computer build and triage activities)
• Desktop Application support (with additional support from other application SME's as required)
• User support for Video Conferencing and Collaborative Applications
• Maintenance of critical IT infrastructure.
• Call outs for high criticality incidents

Conocimientos

Windows desktop

Customer service

Teamwork

Communication

Problem solving

Descripción del empleo

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What you’ll be doing

We are looking for an Operations Support Officer to be a key team member of the IS&T organisation to drive customer support excellence across the Weipa Operations. This is a site based role and will be responsible for supporting and improving user experience across Weipa Operations.

This role is a great opportunity for someone looking to contribute to a growing mining business that is embarking on significant technology leverage journey. You will live in a regional centre & vibrant community with strong linkage to our environment & heritage. This role reports to the Weipa IS&T Superintendent and will be responsible for:

Key Responsibilities

• Ticket Processing and management
• Computer & Telephony support (including computer build and triage activities)
• Desktop Application support (with additional support from other application SME's as required).
• User support for Video Conferencing and Collaborative Applications
• Maintenance of critical IT infrastructure.
• Call outs for high criticality incidents

Working Conditions

• [Employment Type] – Permanent Full Time
• [Work Arrangement] – Onsite
• [Office Location] – Weipa QLD or Brisbane with regular travels to Weipa and other mining sites.
• [Travel Opportunities] – Occasional Interstate business travel and mining sites within and outside of QLD.

What will make you successful in this role?

Essential

• Strong safety focus
• 3 years minimum experience supporting a mid to large size Windows desktop environment
• Demonstrated experience in providing high quality IS&T support and customer service to clients both in person and remote support
• Proven ability to work collaboratively in a team environment, contribute to a culture of teamwork and take a shared responsibility for achieving results
• Excellent customer engagement skills
• Strong and demonstrable problem-solving skills
• Excellent communication and interpersonal skills, and an ability to build strong relationships built on trust and a strong commitment to service & technical excellence

Why is this an exciting opportunity?

Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions.

We currently have 1300+ professionals working across Australia, New Zealand, Singapore, Hong Kong and USA who are using innovation to lead the way.

Business Transformation Services (BTS) is Atturra's transformation team that engages clients early, when they are deciding what to transform rather than just what to buy, and we stay accountable for the outcome from discovery through to benefits realisation. Working across our Discover, Design, Govern, Transform and Realise framework, BTS acts as the translation layer between the business outcomes clients want and the specialist delivery that makes them real. Enterprise architecture and AI-enabled transformation sit at the core of what we do.

This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology.

What our people say:

“We are working towards a very bright future.”
“It's a company with vision and a promising future.”

Why you’ll love working here

Culture of possibility

At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices.

A strong set of company values

Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.

Valuable employee benefits

• Employee benefits, recognition, and wellbeing platform
• Career growth via succession planning, internal promotions, and mentorship opportunities
• Ongoing investment in professional development through industry and technology certifications, and study assistance
• Mental health support through our Employee Assistance Program
• Support for family and caring responsibilities, including paid parental leave
• Employee referral program, with monetary incentives offered

Commitment to supporting Australia’s veterans

Atturra is proud to be recognised as a Veteran Friendly Employer by the Department of Veterans Affairs’ Veteran Employment Commitment (VEC) and is committed to supporting Australia’s veteran community. We aim to enhance the employment experience for veterans by improving recruitment, support, retention, and leadership opportunities to ensure they have a meaningful and impactful career with us.

What our people say:

“Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.”

This document is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be a comprehensive list of all responsibilities, key accountabilities, and skills of persons so classified. Management reserves the right to add or change the job and relevant percentage of accountabilities as required, in its sole discretion