Onsite IT Field Support Technician – Mining Site

XPS Materials Group; Mount Isa City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Residential Mount Isa role

13% superannuation

Health insurance discounts

Job summary

Mount Isa Mines is seeking an Officer - IS&T Field Support to provide hands-on IT support across site operations, covering desktop, infrastructure, networking and OT while troubleshooting and resolving issues. You will build relationships with stakeholders and contribute to reliable technology performance.

This role offers a residential 9-day fortnight roster with every second Friday off, enabling work-life balance and opportunities to lead technology improvement initiatives across critical site

Qualifications

• Experience in desktop and infrastructure IT support.
• Ability to troubleshoot hardware, software and network issues.
• Customer-focused with strong communication.
• Ability to manage multiple priorities.

Responsibilities

• Provide onsite and remote IT support for hardware, software and printers.
• Troubleshoot desktop, network and infrastructure incidents.
• Manage support tickets to meet SLAs.
• Support meeting room tech, AV, telephony and radio systems.
• Coordinate with vendors and specialist teams to resolve issues.
• Assist with infrastructure maintenance and upgrades.
• Maintain IT asset lifecycle activities.
• Contribute to business continuity and major incident response.
• Identify opportunities to improve customer service and technology performance.

Skills

Customer-focused IT support

Desktop & infrastructure support

Strong communication

Problem solving

Education

Certificate IV or tertiary IT qualification

Current Manual C Class Driver's Licence

IT certifications (Microsoft/Networking)

Tools

Microsoft certifications

Networking knowledge

ITSM ticketing

Job description

Mount Isa Mines is seeking an Officer - IS&T Field Support to provide hands-on IT support across site operations, covering desktop, infrastructure, networking and OT while troubleshooting and resolving issues. You will build relationships with stakeholders and contribute to reliable technology performance.

This role offers a residential 9-day fortnight roster with every second Friday off, enabling work-life balance and opportunities to lead technology improvement initiatives across critical site