FIFO IT Support Technician (Site)

Peoplebank; Western Australia; On-site; AUD 92,000 - 120,000; Part time

Job summary

Peoplebank is seeking a Site Support Technician – FIFO to deliver on-site IT support at remote mining sites. You’ll manage end-user devices, resolve hardware and software issues, and ensure SLA compliance while working in a fast-paced environment.

You’ll collaborate with Service Desk, infrastructure and application teams, deploy devices at remote sites, and maintain health, safety, and environmental standards.

Qualifications

• 12 months initial contract in mining IT support.
• FIFO and mining experience is a must.
• Expertise in resolving hardware and software issues.

Responsibilities

• Provide technical support for end-user devices, including laptops, desktops, tablets, and mobile phones, both on-site and remotely.
• Perform installation, repair, and maintenance of computer devices and related hardware/software components.
• Resolve incidents and requests promptly, minimizing user impact and ensuring compliance with predefined SLAs.
• Collaborate with the Service Desk, infrastructure teams, and application teams to deliver seamless customer support and maintain service continuity.
• Deploy and support tablets and other IT devices at remote sites while engaging effectively with stakeholders at all levels.

Skills

Troubleshooting hardware

End-user support

Remote support

Communication

Education

IT support certification

Relevant IT degree

Tools

Active Directory

Office 365

Samsung Knox

Two-Factor Authentication

Job description

Peoplebank is seeking a Site Support Technician – FIFO to deliver on-site IT support at remote mining sites. You’ll manage end-user devices, resolve hardware and software issues, and ensure SLA compliance while working in a fast-paced environment.

You’ll collaborate with Service Desk, infrastructure and application teams, deploy devices at remote sites, and maintain health, safety, and environmental standards.