Onsite IT Lead — Desktop Support (Education Site)

Centorrino Technologies; Shire of Nillumbik; In loco; AUD 65.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Extensive training and development opportunities

Discounts and benefits

Choice of IT equipment

Team events to celebrate achievements

Descrizione del lavoro

A leading technology firm in Victoria seeks a passionate Desktop Support Officer - Site Lead to ensure smooth operations and high-quality technical support. Responsibilities include supervising a team, troubleshooting hardware/software issues, and enhancing customer experiences. Ideal candidates will demonstrate exceptional customer service skills, a keen interest in technology, and effective communication abilities. Join a community-driven team where diversity and innovation are valued.

Competenze

• A passion for providing exceptional customer service and fixing technical issues.
• Strong interest in technology and willingness to learn new solutions.
• Effective verbal and written communication with stakeholders.

Mansioni

• Ensure smooth day-to-day operations of customer technology.
• Coordinate high-quality onsite technical support at various locations.
• Supervise and mentor a team of Desktop Support Officers.
• Gather customer feedback to drive service improvements.

Conoscenze

Exceptional customer service

Effective communication

Technical problem-solving

Flexibility in handling situations

Descrizione del lavoro

A leading technology firm in Victoria seeks a passionate Desktop Support Officer - Site Lead to ensure smooth operations and high-quality technical support. Responsibilities include supervising a team, troubleshooting hardware/software issues, and enhancing customer experiences. Ideal candidates will demonstrate exceptional customer service skills, a keen interest in technology, and effective communication abilities. Join a community-driven team where diversity and innovation are valued.