Onsite Desktop Support Technician – TechCon Project

ANU; Canberra; On-site; AUD 90,000 - 105,000; Full time

Job summary

Australian National University ITS is seeking a Desktop Support Officer (TechCon Project Officer) based on the Acton campus to provide on-site technical support for project activities. The role covers deployment, configuration, troubleshooting and support of desktop computers, mobile devices and related technologies used across the university.

The position emphasizes delivering top-notch customer service, effective communication with a diverse client base, and a strong understanding of modern IT

Qualifications

• Strong commitment to delivering excellent customer service.
• Effective communication skills to support diverse clients.
• Sound understanding of modern IT desktop systems through education or experience.
• At least two years of experience in technical support or sales.

Responsibilities

• Deliver high-quality customer service and build positive client relationships.
• Provide onsite technical assistance across campus work areas.
• Troubleshoot and resolve hardware, software and network issues.
• Maintain accurate records and documentation.

Skills

Customer service

Communication

IT desktop systems

Troubleshooting

Teamwork

Job description

Australian National University ITS is seeking a Desktop Support Officer (TechCon Project Officer) based on the Acton campus to provide on-site technical support for project activities. The role covers deployment, configuration, troubleshooting and support of desktop computers, mobile devices and related technologies used across the university.

The position emphasizes delivering top-notch customer service, effective communication with a diverse client base, and a strong understanding of modern IT