Desktop Support Engineer – Education

Full Circle Partners; Perth; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Base salary 80,000 AUD

Fully onsite south of the river

Exposure to project work

Supportive team

Job summary

Full Circle Partners is seeking a hands-on Desktop Support Engineer to join a close-knit team south of the river in WA. You will provide Level 1-2 onsite support for ~100 users, handle Windows and Microsoft 365 issues, and participate in project work such as device refreshes and migrations.

This permanent full-time role focuses on delivering reliable end-user support, owning tickets, and building Microsoft skills within a collaborative, growth‑oriented environment.

Qualifications

• 2+ years in a desktop support or service desk role.
• Solid experience with Windows and Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint).
• Exposure to Active Directory / Entra ID and Intune.
• Basic networking knowledge (DNS, DHCP).
• PowerShell or scripting exposure is a bonus.
• Strong customer service and communication skills.
• Able to prioritise and manage multiple requests.
• Comfortable working fully onsite south of the river.

Responsibilities

• Providing Level 1-2 onsite desktop and end-user support.
• Logging, managing and resolving incidents and requests through a ticketing system.
• Troubleshooting Windows devices, Microsoft 365 and peripherals such as printers and scanners.
• Handling user and access administration.
• Supporting device setup and management.
• Escalating complex issues to the wider IT team.
• Helping with occasional project work.
• Keeping support documentation accurate and up to date.

Skills

2+ years desktop support

Customer service

Communication

Prioritisation

Tools

Windows OS

Microsoft 365

Exchange Online

Teams

OneDrive

SharePoint

Active Directory / Entra ID

Intune

DNS / DHCP

PowerShell

Job description

Are you a hands-on desktop support professional looking for a permanent role close to home? This is a great opportunity to join a well-regarded technology services provider and be the go-to IT person for a friendly onsite user base south of the river.

You'll provide Level 1-2 support to around 100 users, sorting out everyday issues across Windows and Microsoft 365. You'll also get involved in project work from time to time. It suits someone who enjoys helping people, takes ownership of tickets and wants to keep building their Microsoft skills.

WHAT'S ON OFFER

• Permanent full-time role
• $80,000 base + superannuation
• Based south of the river
• Fully onsite role with a consistent, familiar user base
• Exposure to project work such as device refreshes and migrations
• A supportive team and room to grow your technical skills

THE ROLE

As Desktop Support Engineer you'll be the first point of contact for end users. You'll fix day-to-day technical issues, manage requests through a ticketing system and escalates more complex problems when needed.

Key responsibilities include:

• Providing Level 1-2 onsite desktop and end-user support
• Logging, managing and resolving incidents and requests through a ticketing system
• Troubleshooting Windows devices, Microsoft 365 and peripherals such as printers and scanners
• Handling user and access administration
• Supporting device setup and management
• Escalating complex issues to the wider IT team
• Helping with occasional project work
• Keeping support documentation accurate and up to date

THE COMPANY

Our client is an established technology services provider that delivers IT support and solutions to organisations across WA. They're known for strong customer service and a collaborative team culture.

SKILLS & EXPERIENCE

• 2+ years in a desktop support or service desk role
• Solid experience with Windows and Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint)
• Exposure to Active Directory / Entra ID and Intune
• Basic networking knowledge (DNS, DHCP)
• PowerShell or scripting exposure is a bonus
• Strong customer service and communication skills
• Able to prioritise and manage multiple requests
• Comfortable working fully onsite south of the river

Please note:

To be considered for this role, you must have full working rights in Australia.