Onsite IT Field Support Specialist (Contract)

Randstad NV; Mildura; On-site; AUD 59,000 - 83,000; Full time

Job summary

Randstad NV is seeking an IT Support Officer to deliver Level 1 IT support across active hubs and field venues for a large scale project in Kyneton. The role combines service desk troubleshooting with hands-on hardware deployment, including roaming duties at onsite hubs.

The position requires 2+ years of IT support experience, strong Windows/Office/Teams skills, and a practical ability to configure and troubleshoot field equipment. Weekend shifts and travel between local sites are possible.

Qualifications

• 2+ years of experience delivering Level 1 IT support or service desk assistance.
• Proficiency with Windows devices, PC hardware, MS Office, Teams and standard ticketing tools.

Responsibilities

• Act as the first point of contact for technical enquiries (face to face, onsite).
• Log, triage and manage incident priorities under tight time constraints.
• Set up, configure, test and decommission field devices, laptops, printers and specialised equipment.
• Resolve routine issues including login, password resets, software errors and basic network connectivity.
• Maintain accurate asset tracking records for deployed equipment.

Skills

IT support experience

Windows OS

Team communication

On-site support

Tools

Windows

PC hardware

MS Office

Teams

Ticketing tools

Job description

Randstad NV is seeking an IT Support Officer to deliver Level 1 IT support across active hubs and field venues for a large scale project in Kyneton. The role combines service desk troubleshooting with hands-on hardware deployment, including roaming duties at onsite hubs.

The position requires 2+ years of IT support experience, strong Windows/Office/Teams skills, and a practical ability to configure and troubleshoot field equipment. Weekend shifts and travel between local sites are possible.