Help Desk Support

Peoplebank; City of Hume; Presencial; AUD 48.000 - 58.000; A tiempo parcial

Descripción de la vacante

Peoplebank seeks a motivated Help Desk Support professional to provide Level 1 IT support in a Microsoft environment, onsite at Craigieburn, VIC. This 5-week contract offers a rotating day and night shift roster and immediate start.

You will assist with troubleshooting, cabling organisation, stock control, and documentation of issues and solutions, contributing to a collaborative onsite IT team.

Formación

• 6–12 months of Level 1 IT help desk or desktop support experience.
• Excellent communication and customer service skills.
• Willingness to work rotating day/night/weekend shifts onsite.

Responsabilidades

• Provide basic IT helpdesk support and resolve technical issues.
• Maintain cabling organisation for a clean workspace.
• Assist with stock control, inventory counts, and audit support.
• Document issues, solutions, and support activity for future reference.
• Collaborate to support day-to-day IT operations in a Microsoft environment.

Conocimientos

Help desk experience

Troubleshooting

Microsoft environment

Educación

IT qualification (degree or student)

Descripción del empleo

Help Desk Support - Major distribution company

URGENT 5-weeks Contract opportunity

Rate: $35-$42 per hour including Super

Must reside within 20-30 mins from Craigieburn Area, VIC (100% Onsite Setup)

Ability to start immediately

We are seeking a motivated Help Desk Support professional to provide Level 1 IT support, troubleshooting, and operational assistance in a Microsoft environment. This is an opportunity for someone with foundational IT experience to grow their skills while contributing to a collaborative team working fully onsite on a rotating shift roster.

Key Responsibilities

• Provide basic IT helpdesk support, including troubleshooting and resolving technical issues
• Support and maintain cabling organisation to ensure a clean and efficient work environment
• Assist with stock control, inventory counts, and audit support activities
• Document issues, solutions, and support activities accurately for future reference
• Work collaboratively with the team to support day-to-day IT operations in a Microsoft environment

Key Requirements

• At least 6-12+ months experience in a Level 1 IT Help Desk, Desktop Support, or similar support role
• Solid IT support and troubleshooting skills (Level 1)
• Must be fully available to work rotating day, night, and weekend shifts for the entire contract duration and can work 100% onsite
• Must have strong communication and customer service skills with a proactive, can-do attitude
• Must live within close proximity to the site and have access to reliable personal transport
• IT-related qualification (degree or currently studying) is a plus

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know-we're here to support you.