IT Support Officer - Kyneton

Randstad Pty; Kyneton; On-site; AUD 61,000 - 81,000; Full time

Job summary

Randstad Pty is seeking an IT Support Officer to deliver Level 1 IT support across active hubs in Kyneton. You will handle face-to-face onsite inquiries, log and triage incidents, and manage hardware setup and decommissioning for field devices and laptops.

The role requires 2+ years of IT support experience, proficiency with Windows devices, MS Office, Teams, and ticketing tools, and strong communication with a calm, professional approach. Occasional travel between local sites is possible.

Qualifications

• 2+ years of Level 1 IT support or service desk experience.
• Proficiency with Windows devices, PC hardware, MS Office, Teams, and ticketing tools.
• Ability to learn proprietary hardware workflows quickly and assist non-technical users.
• Strong communication and escalation judgement.

Responsibilities

• Act as first point of contact for technical enquiries onsite.
• Log, triage, and manage incident priorities under tight timelines.
• Set up, configure, test, and decommission field devices and equipment.
• Resolve basic issues with user logins, password resets, software errors, and network connectivity.
• Maintain accurate asset tracking and documentation for deployed equipment.

Skills

Level 1 IT support

Service desk

Field tech assistance

Windows OS

Education

Relevant IT qualifications

Tools

MS Office

Ticketing tools

Teams

PC hardware

Job description

IT Support Officer - Kyneton

As an IT Support Officer, you will provide critical Level 1 IT delivery and operational support across active operational hubs and field venues for a large scale project. This is a multifaceted role combining technical service desk troubleshooting and escalation with physical hardware deployment.

Location: Kyneton Vic 3444

Rate: $51.55 per hour plus superannuation (12%)

Duration of the project: 29th October 2026 to 4th December 2026

You will be responsible for:

• Acting as the first point of contact for technical enquiries (face to face, onsite).
• Logging, triaging, and managing incident priorities under tight, time critical constraints.
• Setting up, configuring, testing, and decommissioning field devices, laptops, printers, and specialised operational equipment.
• Resolving routine issues around user account logins, password resets, software errors, and basic network connectivity (wired and wireless).
• Maintaining highly accurate asset tracking records and documentation for all deployed equipment.

The Environment & Logistics

• Work Dynamics: Critical function, fast paced environment requiring rostered shifts, including early mornings, evenings, and weekends.
• Physical Component: Includes light manual handling of IT equipment and standing for extended durations.
• Travel: Located at a hub but may be required to travel between local sites to assist (a current Australian driver licence is mandatory).

What You'll Bring

• Technical Foundations: Proven experience delivering Level 1 IT support, service desk, or field technical assistance (2+ years).
• Core Systems: Proficiency with Windows devices, PC hardware, MS Office, Teams and standard ticketing tools.
• Operational Aptitude: Comfort learning specialised proprietary hardware workflows quickly and assisting non technical users under pressure.
• Soft Skills: Outstanding communication, a calm demeanour during high pressure peaks, and exceptional escalation judgement.
• Integrity: Absolute political neutrality and professionalism when handling sensitive data.
• Flexibility & Reliability
• Car & Licence required

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

• Relevant IT qualifications