Onsite Field Services Engineer - Government IT

Kinetic IT; Canberra; On-site; AUD 70,000 - 110,000; Full time

Job summary

Kinetic IT is seeking an IT professional to join our on-site Field Services team as a Field Services Engineer. You’ll provide hands-on desktop support and resolve end-user issues with a strong customer focus.

This 100% onsite role operates in a secure government environment, requiring NV2 clearance. You’ll install, configure, and maintain desktops and software, collaborate with IT teams, and ensure high-quality service for VIP users across Canberra and other eligible locations.

Qualifications

• Australian citizenship with NV2 clearance.
• Experience as Desktop Engineer or Field Support.
• Strong knowledge of Windows, Microsoft 365, AD, SCCM/MECM, Cisco, DNS.
• Solid troubleshooting and communication skills.
• Ability to work onsite in a secure environment.
• Knowledge of ITIL processes; certifications are valued.

Responsibilities

• Provide first- and second-level desktop support.
• Install, configure, and troubleshoot hardware and software on desktops/laptops.
• Collaborate with end users to resolve issues promptly.
• Perform routine maintenance, updates, and upgrades.
• Monitor desktop security and policy compliance.
• Coordinate with IT teams for desktop integration with other infra.
• Assist with end-user support requests and incident triage.

Skills

Windows

Microsoft 365

Active Directory

SCCM/MECM

Cisco

DNS

Troubleshooting

Customer service

ITIL

VIP support

Job description

Kinetic IT is seeking an IT professional to join our on-site Field Services team as a Field Services Engineer. You’ll provide hands-on desktop support and resolve end-user issues with a strong customer focus.

This 100% onsite role operates in a secure government environment, requiring NV2 clearance. You’ll install, configure, and maintain desktops and software, collaborate with IT teams, and ensure high-quality service for VIP users across Canberra and other eligible locations.