IT Support Officer - Kyneton

Randstad NV; Mildura; Vor Ort; AUD 59.000 - 83.000; Vollzeit

Zusammenfassung

Randstad NV is seeking an IT Support Officer to deliver Level 1 IT support across active hubs and field venues for a large scale project in Kyneton. The role combines service desk troubleshooting with hands-on hardware deployment, including roaming duties at onsite hubs.

The position requires 2+ years of IT support experience, strong Windows/Office/Teams skills, and a practical ability to configure and troubleshoot field equipment. Weekend shifts and travel between local sites are possible.

Qualifikationen

• 2+ years of experience delivering Level 1 IT support or service desk assistance.
• Proficiency with Windows devices, PC hardware, MS Office, Teams and standard ticketing tools.

Aufgaben

• Act as the first point of contact for technical enquiries (face to face, onsite).
• Log, triage and manage incident priorities under tight time constraints.
• Set up, configure, test and decommission field devices, laptops, printers and specialised equipment.
• Resolve routine issues including login, password resets, software errors and basic network connectivity.
• Maintain accurate asset tracking records for deployed equipment.

Kenntnisse

IT support experience

Windows OS

Team communication

On-site support

Tools

Windows

PC hardware

MS Office

Teams

Ticketing tools

Jobbeschreibung

As an IT Support Officer, you will provide critical Level 1 IT delivery and operational support across active operational hubs and field venues for a large scale project. This is a multifaceted role combining technical service desk troubleshooting and escalation with physical hardware deployment.

Location: Kyneton Vic 3444

Duration of the project: 29th October 2026 to 4th December 2026

You will be responsible for:

• Acting as the first point of contact for technical enquiries (face to face, onsite).
• Logging, triaging, and managing incident priorities under tight, time critical constraints.
• Setting up, configuring, testing, and decommissioning field devices, laptops, printers, and specialised operational equipment.
• Resolving routine issues around user account logins, password resets, software errors, and basic network connectivity (wired and wireless).
• Maintaining highly accurate asset tracking records and documentation for all deployed equipment.

IT Support Officer - Kyneton

The Role

As an IT Support Officer, you will provide critical Level 1 IT delivery and operational support across active operational hubs and field venues for a large scale project. This is a multifaceted role combining technical service desk troubleshooting and escalation with physical hardware deployment.

Location: Kyneton Vic 3444

Rate: $51.55 per hour plus superannuation (12%)

Duration of the project: 29th October 2026 to 4th December 2026

You will be responsible for:

• Acting as the first point of contact for technical enquiries (face to face, onsite).
• Logging, triaging, and managing incident priorities under tight, time critical constraints.
• Setting up, configuring, testing, and decommissioning field devices, laptops, printers, and specialised operational equipment.
• Resolving routine issues around user account logins, password resets, software errors, and basic network connectivity (wired and wireless).
• Maintaining highly accurate asset tracking records and documentation for all deployed equipment.

The Environment & Logistics

• Work Dynamics: Critical function, fast paced environment requiring rostered shifts, including early mornings, evenings, and weekends.
• Physical Component: Includes light manual handling of IT equipment and standing for extended durations.
• Travel: Located at a hub but may be required to travel between local sites to assist (a current Australian driver licence is mandatory).

What You’ll Bring

• Technical Foundations: Proven experience delivering Level 1 IT support, service desk, or field technical assistance (2+ years).
• Core Systems: Proficiency with Windows devices, PC hardware, MS Office, Teams and standard ticketing tools.
• Operational Aptitude: Comfort learning specialised proprietary hardware workflows quickly and assisting non technical users under pressure.
• Soft Skills: Outstanding communication, a calm demeanour during high pressure peaks, and exceptional escalation judgement.
• Integrity: Absolute political neutrality and professionalism when handling sensitive data.
• Flexibility & Reliability
• Car & Licence required

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.