Onsite IT Concierge Engineer - Customer-First Tech Support

Peoplebank; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Peoplebank is seeking an IT Concierge Support Engineer for an onsite role in Sydney. The candidate will deliver hands-on IT support across Windows and Mac environments, engaging with users face-to-face to provide guidance and technical education.

Ideal for an IT graduate or early-career professional with strong customer service skills and a passion for technology. Australian citizenship is required due to work rights.

Qualifications

• Entry-level position with 1–4 years on-site IT support experience.
• Comfortable engaging with users face-to-face and delivering guidance.
• Ability to troubleshoot hardware and software across Windows and Mac.

Responsibilities

• Provide friendly, hands-on IT support to on-site users.
• Troubleshoot hardware, software, and technical issues across Windows and Mac environments.
• Deliver a high-quality customer experience with approachable support.
• Assist users with Microsoft, Mac, and Apple technologies.
• Provide guidance and basic IT education to users.
• Continuously update technical knowledge and stay current with new tech.

Skills

Windows troubleshooting

MacOS troubleshooting

Customer service

In-person support

Education

IT degree or related field

Tools

Windows OS

Microsoft environment

Mac & Apple environments

Job description

Peoplebank is seeking an IT Concierge Support Engineer for an onsite role in Sydney. The candidate will deliver hands-on IT support across Windows and Mac environments, engaging with users face-to-face to provide guidance and technical education.

Ideal for an IT graduate or early-career professional with strong customer service skills and a passion for technology. Australian citizenship is required due to work rights.