IT Concierge Support Engineer (Onsite)

Peoplebank; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Peoplebank is seeking an IT Concierge Support Engineer for an onsite role in Sydney. The candidate will deliver hands-on IT support across Windows and Mac environments, engaging with users face-to-face to provide guidance and technical education.

Ideal for an IT graduate or early-career professional with strong customer service skills and a passion for technology. Australian citizenship is required due to work rights.

Qualifications

• Entry-level position with 1–4 years on-site IT support experience.
• Comfortable engaging with users face-to-face and delivering guidance.
• Ability to troubleshoot hardware and software across Windows and Mac.

Responsibilities

• Provide friendly, hands-on IT support to on-site users.
• Troubleshoot hardware, software, and technical issues across Windows and Mac environments.
• Deliver a high-quality customer experience with approachable support.
• Assist users with Microsoft, Mac, and Apple technologies.
• Provide guidance and basic IT education to users.
• Continuously update technical knowledge and stay current with new tech.

Skills

Windows troubleshooting

MacOS troubleshooting

Customer service

In-person support

Education

IT degree or related field

Tools

Windows OS

Microsoft environment

Mac & Apple environments

Job description

IT Concierge Support Engineer (Onsite) - Leading Enterprise Organisation

URGENT Initial 8-12-month Contract opportunity (with likelihood to extend)

Open to either a full-time, 5-day work week or a part-time, 3-day work week

Sydney based (100% Onsite) Ability to start Immediately

We are seeking a skilled IT Concierge Support Engineer (Onsite) to deliver exceptional, hands‑on IT support, combining strong technical troubleshooting skills across Windows, Microsoft, Mac, and Apple environments with a friendly, professional, and customer‑centric approach. This is an excellent opportunity for an IT graduate or early‑career support professional who is passionate about technology, enjoys engaging with users face‑to‑face, and is committed to providing outstanding service and technical guidance.

Due to work rights requirements for this role, candidates must be Australian Citizen.

Key Responsibilities

• Provide friendly, professional, and hands‑on IT support to on‑siteusers.
• Troubleshoot and resolve hardware, software, and technical issues across Windows and Apple environments.
• Deliver high‑quality customer experience through an engaging and approachable support style.
• Assist users with Microsoft, Mac, and Apple technologies.
• Provide guidance, technical advice, and basic IT education to users.
• Continuously develop technical knowledge and stay up to date with new technologies.

Key Requirements

• Entry‑level position requiring a maximum of 1-4 years of experience in on‑siteIT support
• Strong customer service skills with an engaging, bubbly and outgoing personality
• Solid technical troubleshooting and problem‑solving abilities
• Strong support knowledge of Windows, Microsoft, and/or Mac and Apple technologies
• Relevant IT degree or recent graduate.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.