Onsite IT Field Engineer - Desktop & Network Support Sydney

MEGT; Sydney; On-site; AUD 68,000 - 90,000; Full time

Job summary

Unisys is seeking an IT Field Engineer to deliver hands-on technical support primarily on client sites in the Sydney CBD. You’ll diagnose hardware issues on desktops, laptops, printers and network devices, perform break‑fixes, and manage installations and upgrades with a focus on professional onsite service.

You will handle service requests, imaging devices, and work with enterprise IT environments within a global technology organisation.

Qualifications

• Onsite or field IT support experience required.
• Solid knowledge of desktop, laptop hardware and peripherals.
• Ability to diagnose hardware and software issues and restore functionality.

Responsibilities

• Provide hands-on IT support across client locations within the Sydney CBD.
• Diagnose and resolve desktop, laptop, printer, server and network faults.
• Perform hardware repairs, component replacements and preventative maintenance.
• Manage service requests and provide onsite support to end users.
• Install, configure, upgrade and re-image computers and equipment.
• Complete installs, moves, adds and changes within client environments.
• Troubleshoot hardware, OS and connectivity issues.
• Investigate recurring issues and identify solutions.
• Coordinate with Service Desk, vendors and internal tech teams.
• Maintain service records, documentation and asset information.
• Deliver professional customer service throughout client interactions.

Skills

Onsite IT support

Desktop hardware

Laptop hardware

Printer & network device trouble-shoot

Server hardware trouble-shoot

Hardware break‑fix

Communication

Documentation

Customer service

Education

A+ certification or equivalent

Job description

Unisys is seeking an IT Field Engineer to deliver hands-on technical support primarily on client sites in the Sydney CBD. You’ll diagnose hardware issues on desktops, laptops, printers and network devices, perform break‑fixes, and manage installations and upgrades with a focus on professional onsite service.

You will handle service requests, imaging devices, and work with enterprise IT environments within a global technology organisation.