IT Desktop Support Engineer (Lead)

Peoplebank; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Dedicated account manager

Weekly payments

Payroll services

Job summary

Peoplebank is seeking an IT Desktop Support Engineer (Lead) to provide Level 1 and 2 technical support and act as the technical lead for the desktop and endpoint environment in a Federal Government client engagement.

The role is long-term, commencing ASAP through to 31 January 2027, with no automatic extensions and a hybrid work model: primarily onsite in Sydney with one day home-based every two weeks. Australian citizenship is required.

Qualifications

• Experience in IT Support or Service Desk with Level 2 capability.
• Experience leading or coordinating a technical support team.
• Strong customer service and communication skills.
• Hands-on with Microsoft Windows and Microsoft 365.

Responsibilities

• Provide Level 1 and 2 support across ICT environment including end-user devices, Microsoft 365 and AV/VC.
• Act as go-to escalation point for desktop and endpoint issues.
• Mentor and support other Support Engineers.
• Triage, classify and resolve incidents within SLAs.
• Own endpoint management environment including NinjaOne, patching, and automation.
• Lead migration of SCCM-managed devices to Windows Autopilot and Entra ID.
• Monitor endpoint health and security posture; drive remediation.
• Liaise with vendors and contribute to vendor management.

Skills

Endpoint management

Mentoring

Customer service

Windows 10/11

Intune

Entra ID

Windows Autopilot

SCCM migration

ITIL

Team leadership

Tools

NinjaOne

Microsoft Purview

Ivanti ITSM

Teams Rooms

Job description

About Peoplebank:

Peoplebank, part of RGF Staffing ANZ, is a leading talent solutions provider. We place the brightest IT & digital professionals into some of the region’s top employers. We are expert recruiters who have been placing IT & digital specialists with some of the most dynamic and recognised organisations in the Asia Pacific region for over 34 years.

About the Role:

Our Federal Government Client is seeking an IT Desktop SupportEngineer (Lead) to provide Level 1 and 2 technical support while acting as the technical lead and escalation point for the desktop and endpoint environment. This is a long-term contract rolecommencing ASAP through to 31 January 2027, with no limitation on extensions, located in Sydney. The role is primarily onsite with 1 day working from home every two weeks.

As the selected candidate, you will:

• Provide Level 1 and 2 support across the organisation's ICT environment, including end-user devices, Microsoft 365 and meeting-room AV/VC.
• Act as the go‑to escalation point for desktop and endpoint‑related issues within the support team.
• Provide technical guidance, mentoring and support to other Support Engineers.
• Triage, classify and resolve incidents and service requests within agreed service levels.
• Take an active role in Incident, Problem and Change Management.
• Own and administer the endpoint management environment, including NinjaOne policies, monitoring, alerting, patching and automation.
• Manage and support Microsoft Intune, Windows Autopilot and Entra ID environments.
• Lead the migration of remaining SCCM‑managed devices to Windows Autopilot and Entra ID.
• Monitor endpoint health, compliance and security posture and drive remediation of non‑compliant devices.
• Identify opportunities to automate and improve support processes, tools and procedures.
• Manage desktop asset and software lifecycle activities, including fleet refresh and end‑of‑life planning.
• Maintain ICT documentation, standards and knowledge base content.
• Liaise with vendors and contribute to vendor management activities.
• Participate in after‑hours and weekend support as rostered, as well as occasional interstate travel.

To be successful in this role you should have:

• Demonstrated experience in an IT Support, Service Desk, Desktop Support or Endpoint environment, with strong Level 2 technical capability.
• Previous experience leading, mentoring or coordinating a technical support team.
• Strong customer service and communication skills, with the ability to explain technical issues to non-technical users.
• Strong hands‑on experience with Microsoft Windows and Microsoft 365.
• Experience with Microsoft Intune, Entra ID and/or Windows Autopilot.
• Experience supporting a hybrid Active Directory and cloud identity environment.
• Experience with endpoint management, patching, software deployment and device compliance.
• Strong troubleshooting and problem‑solving skills, with the ability to act as a technical escalation point.
• A proactive approach to improving processes, automation and the overall user experience.
• ITIL certification and/or practical experience working within IT service management frameworks.

It is desirable if you have:

• Experience with NinjaOne RMM for endpoint management, patching and software deployment.
• Experience with Microsoft Purview and broader compliance or data governance tooling.
• Experience with Ivanti ITSM or a comparable IT service management platform.
• Experience supporting Microsoft Teams Rooms and meeting-room audiovisual/video conferencing systems.
• Exposure to ICT product lifecycle management.
• Experience working within a government or highly regulated environment.

This role suits someone who enjoys solving problems hands‑on, works well as part of a close team, and takes ownership of the end‑to‑end user experience.

We're looking for someone to lead the desktop/endpoint domain specifically, following some changes within the team. Soft skills matter as much as technical ability in this role. We are looking for a genuine team player. You don't need to know everything on day one – a willingness to learn, take ownership and contribute to the team is highly valued.

Due to security clearance requirements for this role, candidates must be Australian citizens.

Benefits of being a Peoplebank candidate:

• Personalised Attention:You’ll be assigned a dedicated Account Manager to support your unique needs.
• User-Friendly Services and Ongoing Support:Easy online timesheet lodgement, plus full access to contractor care, payroll, and admin support throughout your contract.
• Choice and Flexibility:A wide variety of contracting options tailored to your preferences and circumstances.
• Industry‑Leading Payroll Services:Enjoy the reliability of accurate, on‑time weekly payments.
• Contractor Satisfaction Focus:Our goal is to be your top choice for IT contracting and permanent roles—with your success at the centre of everything we do.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.