Onsite EUC Engineer: End-User Tech & Support (NV1)

Charterhouse; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

Charterhouse is seeking an experienced EUC Support Engineer to provide onsite technical support across a large Federal enterprise environment in Sydney, Australia. You will handle desktop, laptop, and device support, troubleshoot hardware and software issues, and manage device provisioning and lifecycle management with a focus on user satisfaction.

The role requires strong customer service and problem-solving skills, with exposure to infrastructure maintenance and collaboration with technical

Qualifications

• Experience in EUC, desktop support, onsite IT support or similar.
• Strong knowledge of Windows environments and enterprise applications.

Responsibilities

• Deliver onsite technical support to end users across desktops, laptops and devices.
• Troubleshoot hardware, software, Wi-Fi and network connectivity issues.
• Install, configure, provision and maintain end-user devices.
• Manage device upgrades, security patches and software updates.
• Support user accounts, access permissions and security groups.
• Coordinate hardware procurement and asset lifecycle activities.
• Assist with infrastructure maintenance and technical documentation.
• Work with technical teams to resolve escalated incidents and recurring issues.

Skills

EUC support

Desktop support

Windows environments

Active Directory

Network troubleshooting

Customer service

Job description

Charterhouse is seeking an experienced EUC Support Engineer to provide onsite technical support across a large Federal enterprise environment in Sydney, Australia. You will handle desktop, laptop, and device support, troubleshoot hardware and software issues, and manage device provisioning and lifecycle management with a focus on user satisfaction.

The role requires strong customer service and problem-solving skills, with exposure to infrastructure maintenance and collaboration with technical