EUC Support Engineer - NV1

Charterhouse; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

Charterhouse is seeking an experienced EUC Support Engineer to provide onsite technical support across a large Federal enterprise environment in Sydney, Australia. You will handle desktop, laptop, and device support, troubleshoot hardware and software issues, and manage device provisioning and lifecycle management with a focus on user satisfaction.

The role requires strong customer service and problem-solving skills, with exposure to infrastructure maintenance and collaboration with technical

Qualifications

• Experience in EUC, desktop support, onsite IT support or similar.
• Strong knowledge of Windows environments and enterprise applications.

Responsibilities

• Deliver onsite technical support to end users across desktops, laptops and devices.
• Troubleshoot hardware, software, Wi-Fi and network connectivity issues.
• Install, configure, provision and maintain end-user devices.
• Manage device upgrades, security patches and software updates.
• Support user accounts, access permissions and security groups.
• Coordinate hardware procurement and asset lifecycle activities.
• Assist with infrastructure maintenance and technical documentation.
• Work with technical teams to resolve escalated incidents and recurring issues.

Skills

EUC support

Desktop support

Windows environments

Active Directory

Network troubleshooting

Customer service

Job description

I'm partnering with a leading global IT consultancy to recruit an experienced EUC Support Engineer to provide onsite technical support across a large Federal enterprise environment.

This role is ideal for someone with a strong desktop support background who enjoys solving problems, supporting end users and managing the full lifecycle of workplace technology.

You’ll be working across hardware, software, device management and user support, with exposure to broader infrastructure and network operations.

Active NV1 is mandatory

Key Responsibilities

• Deliver onsite technical support to end users across desktops, laptops, mobile devices and peripherals.
• Troubleshoot hardware, software, Wi‑Fi and network connectivity issues.
• Install, configure, provision and maintain end‑user devices.
• Manage device upgrades, security patches and software updates.
• Support user accounts, access permissions and security groups.
• Coordinate hardware procurement, stock management and asset lifecycle activities.
• Manage device enrolment, break‑fix support and end‑of‑life disposal.
• Assist with infrastructure maintenance, troubleshooting and technical documentation.
• Work with technical teams to resolve escalated incidents and recurring issues.

Skills & Experience

• Demonstrated experience in EUC, desktop support, onsite IT support or a similar role.
• Strong knowledge of Windows environments, desktop hardware and enterprise applications.
• Experience with device provisioning, patching and hardware lifecycle management.
• Understanding of Active Directory, user access management and network connectivity.
• Exposure to infrastructure support, including servers, switches and network troubleshooting.
• Excellent customer service, communication and problem‑solving skills.
• Current NV1 security clearance is mandatory.

Experience supporting enterprise IT environments and assisting with network or infrastructure maintenance will be highly regarded.

If you're a hands‑on EUC Engineer who enjoys working directly with users and delivering reliable technical support, I'd love to hear from you.