EUC Specialist

Talent; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working arrangement

Job summary

Talent is seeking an End User Computing (EUC) & End User Services Specialist to join our End User Services team in Melbourne. You will support day-to-day delivery and continuous improvement of workplace technology services, coordinating with external providers and internal stakeholders.

The role covers Windows devices, Microsoft 365, collaboration tools and IT service operations, with hybrid working from Docklands.

Qualifications

• Foundational experience in End User Computing, desktop support, IT service operations or a similar technical support environment.
• Working knowledge of Windows operating systems, Microsoft 365 applications, desktop hardware, mobile devices and workplace peripherals.
• Strong troubleshooting and problem-solving capability, with an understanding of incident management, service requests and escalation processes.
• Ability to coordinate with external service providers and internal stakeholders to maintain service quality and resolve operational issues.
• Excellent communication, customer service and organisational skills, with the ability to explain technical concepts clearly to non-technical users.
• Exposure to Microsoft Intune, Entra ID, Active Directory, ServiceNow, endpoint security or ITIL practices will be highly regarded.

Responsibilities

• Coordinate and oversee service provider delivery across EUC operations, ensuring desktop, laptop, mobile device and peripheral support meets agreed service standards.
• Support the deployment, configuration and lifecycle management of Windows devices, standard operating environments (SOE), software applications and hardware refresh programs.
• Monitor Level 1 and Level 2 incident and service request resolution, coordinating troubleshooting, escalations and timely service restoration.
• Support Microsoft 365 workplace technologies, including Teams, Outlook, OneDrive and SharePoint, alongside user onboarding and offboarding activities.
• Coordinate workplace technology services, including Microsoft Teams Rooms, audiovisual equipment, video conferencing, printers and collaboration devices.
• Maintain accurate IT asset records, service documentation and operational reporting while identifying opportunities to improve service quality and end‑user experience.

Skills

End User Computing

Desktop support

IT service operations

Windows OS

Microsoft 365

Troubleshooting

Stakeholder coordination

Communication skills

Tools

Microsoft Intune

Entra ID

Active Directory

ServiceNow

ITIL practices

Job description

This is an opportunity for an End User Computing (EUC) & End User Services Specialist to join a well-established organisation, supporting the day-to‑day delivery and continuous improvement of workplace technology services.

Working within the End User Services team, you will help oversee external service providers, ensuring effective support across end-user devices, Microsoft 365, workplace collaboration technologies and IT service operations. The role combines technical troubleshooting, service coordination and stakeholder engagement, making it well suited to an emerging EUC professional looking to broaden their enterprise technology experience.

Key Responsibilities

• Coordinate and oversee service provider delivery across EUC operations, ensuring desktop, laptop, mobile device and peripheral support meets agreed service standards.
• Support the deployment, configuration and lifecycle management of Windows devices, standard operating environments (SOE), software applications and hardware refresh programs.
• Monitor Level 1 and Level 2 incident and service request resolution, coordinating troubleshooting, escalations and timely service restoration.
• Support Microsoft 365 workplace technologies, including Teams, Outlook, OneDrive and SharePoint, alongside user onboarding and offboarding activities.
• Coordinate workplace technology services, including Microsoft Teams Rooms, audiovisual equipment, video conferencing, printers and collaboration devices.
• Maintain accurate IT asset records, service documentation and operational reporting while identifying opportunities to improve service quality and end‑user experience.

Skills & Experience Required

• Foundational experience in End User Computing, desktop support, IT service operations or a similar technical support environment.
• Working knowledge of Windows operating systems, Microsoft 365 applications, desktop hardware, mobile devices and workplace peripherals.
• Strong troubleshooting and problem-solving capability, with an understanding of incident management, service requests and escalation processes.
• Ability to coordinate with external service providers and internal stakeholders to maintain service quality and resolve operational issues.
• Excellent communication, customer service and organisational skills, with the ability to explain technical concepts clearly to non-technical users.
• Exposure to Microsoft Intune, Entra ID, Active Directory, ServiceNow, endpoint security or ITIL practices will be highly regarded.

What’s in it for You

• Initial contract through to 30 June 2027.
• Docklands, Melbourne location with hybrid working arrangements.
• Opportunity to build experience across enterprise EUC operations, Microsoft 365 and workplace technology services.
• Collaborative technology environment offering exposure to service provider management, operational improvement and modern workplace technologies.