Onsite Data Centre Support Engineer – NV1 Clearance

Charterhouse

Melbourne

On-site

AUD 60,000 - 90,000

Full time

2 days ago

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Job summary

Charterhouse is seeking an experienced Onsite Support Engineer to sustain critical data centre operations in Australian federal environments. You will perform hands-on troubleshooting across laptops, servers and network gear, coordinating with engineering teams and maintaining documentation.

The role prioritises reliability, customer service and meticulous incident management. NV1 clearance is mandatory and you will engage ITSM processes, patching activities, and routine on-site maintenance in

Qualifications

Proven onsite IT support or data centre operations experience.
Strong networking, server, storage and cabling knowledge.
Experience with Microsoft 365, AD and virtual machines.
Hands-on troubleshooting across hardware, software and infra.
Familiar with ITSM, incident management and change control.
Excellent communication and proactive, hands-on approach.
Current NV1 security clearance is mandatory.

Responsibilities

Provide hands-on IT support across data centre and office environments.
Troubleshoot laptops, desktops, applications, peripherals and connectivity.
Support network engineers with switch checks, patching and troubleshooting.
Conduct infrastructure health checks across servers, storage, racks and network equipment.
Assist remote teams with onsite technical activities.
Support patching, firmware updates and routine maintenance.
Manage incidents, service requests and escalations via ITSM.
Maintain documentation, asset records and support procedures.