Onsite Desktop Support Specialist – FIFO Remote Site

Paxus; Adelaide; On-site; AUD 69,000 - 96,000; Full time

Benefits offered by this job

Flights and accommodation provided

Food provided on site

Job summary

Paxus is seeking an experienced End User Desktop Support Specialist to provide onsite IT support in a remote site environment near Adelaide. The role operates on a FIFO roster from Adelaide, with a 1 week on / 1 week off pattern, and 12-hour shifts from Thursday to Wednesday.

Flights and accommodation are provided, with meals on site. Responsibilities include delivering Level 1 desktop support, hardware builds, and troubleshooting, plus incident management and coordination with vendors and

Qualifications

• Experience in desktop, service desk or onsite IT support.
• Strong troubleshooting skills across hardware and applications.
• Excellent customer service and communication skills.
• Comfortable working in a site environment.

Responsibilities

• Provide onsite Level 1 IT and desktop support, including laptop builds and troubleshooting.
• Support hardware, applications, unified communications and guest networks.
• Troubleshoot desktop and application issues and provide face-to-face support to end users.
• Manage incidents and service requests through to resolution.
• Perform daily meeting room diagnostic checks.
• Coordinate printer maintenance, consumables and hardware repairs with vendors.
• Manage hardware failures, replacement parts and physical installation.
• Maintain IT asset and equipment records.
• Provide regular updates to users and work closely with Service Desk and resolver teams.
• Perform other IT support duties as required.

Skills

Desktop support

Customer service

Troubleshooting

Incident management

Service desk

Ticketing systems

Tools

Ticketing system

Job description

Paxus is seeking an experienced End User Desktop Support Specialist to provide onsite IT support in a remote site environment near Adelaide. The role operates on a FIFO roster from Adelaide, with a 1 week on / 1 week off pattern, and 12-hour shifts from Thursday to Wednesday.

Flights and accommodation are provided, with meals on site. Responsibilities include delivering Level 1 desktop support, hardware builds, and troubleshooting, plus incident management and coordination with vendors and