IT Support Specialist – Windows & Linux | Onsite/Remote

Pace XL Ltd.; Adelaide; On-site; AUD 60,000 - 74,000; Full time

Benefits offered by this job

Annual leave & wellness days

Learning budgets

Employee Assistance Program

STEM program opportunities

Job summary

Fleet Space Technologies is seeking a Junior Technical Support specialist to provide onsite and remote IT assistance from our Adelaide headquarters. You will diagnose issues, patch servers, manage Jira tickets, and maintain ISMS records to meet DISP and ACSC Essential Eight standards.

The role targets individuals with 1–2 years of Level 1 IT support experience, comfortable across software and hardware, and with a customer-centric approach. On-call duties may apply.

Qualifications

• Bachelor's degree in IT or related field.
• 1+ years in Level 1 IT support or similar.
• Experience with Windows and Linux server admin.
• Familiarity with ACSC Essential Eight is a plus.

Responsibilities

• Provide onsite and remote technical support to Fleet staff by phone, email, or in person, within SLA.
• Diagnose, troubleshoot, and resolve IT hardware and software issues.
• Manage and prioritise open tickets in Jira.
• Update Windows and Linux servers with security patches monthly.
• Maintain ISMS records and ensure DISP/ACSC compliance.
• Assist with onboarding/offboarding accounts as needed.
• Create, update, and maintain IT and cybersecurity documentation.
• Collaborate with vendors and participate in after-hours on-call duties.

Skills

Customer service mindset

Communication skills

Problem solving

Self organization

Education

Bachelor's degree in IT or related field

Tools

Google Workspace

Microsoft 365

Jira

Windows server administration

Linux server administration

Job description

Fleet Space Technologies is seeking a Junior Technical Support specialist to provide onsite and remote IT assistance from our Adelaide headquarters. You will diagnose issues, patch servers, manage Jira tickets, and maintain ISMS records to meet DISP and ACSC Essential Eight standards.

The role targets individuals with 1–2 years of Level 1 IT support experience, comfortable across software and hardware, and with a customer-centric approach. On-call duties may apply.