Onsite IT Support & End-User Services Specialist

Epiq

Western Australia

On-site

AUD 75,000 - 95,000

Full time

14 days+

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Job summary

Epiq is seeking a Deskside Services Administrator in Perth, Australia, to provide desktop and end‑user support across office locations and remote environments. The role requires strong incident management, hardware/software troubleshooting, and proactive service delivery in a fast‑paced setting.

You will work onsite with mid‑level supervision, supporting Windows platforms, Microsoft 365, Intune, Autopilot, MFT, and ITSM tools.

Qualifications

Qualification, certification, or current study toward ICT field is required.
Minimum 4+ years of hands-on IT/desk-side support experience in a medium to large enterprise.
Experience supporting 1000+ end users and onboarding/offboarding processes for new hires.

Responsibilities

Provide first- and second-level IT support to internal users across all locations and remote environments.
Troubleshoot hardware, software, network, OS, and applications to resolve issues quickly.
Deliver high standard customer service while managing incidents, requests, and escalations.
Log and track incidents using ServiceNow, Jira, or other ITSM platforms with accurate records.
Monitor tickets, communicate updates, and ensure SLAs are met.
Provide remote and onsite technical support including imaging, deployment, and testing.
Manage devices with Microsoft Intune, MDM, and Endpoint policies.
Support GoAnywhere MFT solutions and secure file transfers.
Maintain documentation, SOPs, and user guides to improve service delivery.
Collaborate with IT teams and vendors to resolve complex technical issues.