Site Support Technician - FIFO

Peoplebank; Western Australia; Remote; AUD 70,000 - 90,000; Full time

Job summary

A leading IT services provider in Australia is looking for a Site Support Technician - FIFO to provide technical support for end-user devices and ensure compliance with SLAs. The ideal candidate should have FIFO and mining experience, along with strong troubleshooting skills for hardware and software issues. This role involves collaboration with different teams to deliver seamless customer support in both on-site and remote environments. A commitment to health and safety standards is essential.

Qualifications

• FIFO and mining experience is a must.
• Strong skills in resolving hardware/software issues.
• Expertise in providing IT support in challenging environments.

Responsibilities

• Provide technical support for end-user devices on-site and remotely.
• Install, repair, and maintain computer devices and related components.
• Resolve incidents promptly to minimize user impact.
• Collaborate with teams to maintain service continuity.
• Deploy and support IT devices at remote sites.

Skills

Troubleshooting desktop issues

Hardware and software IT support

Communication of technical information

Knowledge of Active Directory

Microsoft Office 365 expertise

Experience in remote support

Education

Relevant education and certifications in IT support

Tools

Active Directory

Symantec security software

Samsung Knox

Two-factor authentication

Job description

Join to apply for the Site Support Technician - FIFO role at Peoplebank.

Contract: 6-12 months initial contract with a mining client.

Requirements: FIFO and mining experience is a must. Skills: Expertise in resolving hardware/software issues and familiarity with tools like Active Directory, Office 365, and Knox.

Key Responsibilities

• Provide technical support for end‑user devices, including laptops, desktops, tablets, and mobile phones, both on‑site and remotely.
• Perform installation, repair, and maintenance of computer devices and related hardware/software components.
• Resolve incidents and requests promptly, minimizing user impact and ensuring compliance with predefined SLAs.
• Collaborate with the Service Desk, infrastructure teams, and application teams to deliver seamless customer support and maintain service continuity.
• Deploy and support tablets and other IT devices at remote sites while engaging effectively with stakeholders at all levels.

Technical Skills

• Strong skills in troubleshooting desktop issues and providing IT support for hardware and software.
• Knowledge of Active Directory, Symantec security software, Microsoft Office 365, Samsung Knox, and two‑factor authentication.
• Experience supporting IT infrastructure, especially in remote or challenging environments.
• Ability to communicate technical information clearly to both technical and non‑technical people.
• Commitment to Health, Safety, and Environmental standards, with relevant education and certifications in IT support.

If you are interested and possess the right experience, please call us at 08 9423 1400 or apply now via the link below.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.