Desktop Support

Paxus; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Job summary

Paxus is seeking a Desktop Support Technician to provide on-site and remote technical assistance across South Australia. You will resolve hardware, software, and peripheral issues, ensuring end-users stay productive in fast-paced corporate environments.

Ideal candidates have strong troubleshooting, communication skills, and a valid Australian driver’s licence with willingness to travel. Join a dedicated team delivering reliable IT support across diverse client sites.

Qualifications

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Responsibilities

• Provide on-site and remote technical support to end-users across South Australia.
• Troubleshoot hardware, software, and peripheral issues to restore productivity.
• Create and manage incident tickets using the IT service management system.
• Collaborate with IT teams to implement fixes and upgrades.
• Assist in documenting solutions and end-user guides.

Skills

Desktop Support

Service Desk

Windows OS

Hardware & Peripherals

Customer service

Communication

Driver's Licence

Team player

Troubleshooting

Education

IT Diploma

Tools

Ticketing systems

Job description

Are you passionate about IT support and dedicated to delivering exceptional service? We are seeking experienced and customer-focused Desktop Support Technicians to provide vital technical assistance across various locations in South Australia. This is an exciting opportunity to utilise your troubleshooting skills, support diverse environments, and make a real impact in fast-paced corporate settings.

In this role, you will be the go-to expert for end-users, ensuring their computers, applications, and peripherals run smoothly. Whether resolving technical issues remotely or on-site, your expertise will help keep businesses operational and employees productive. If you're a proactive problem solver with excellent communication skills, this opportunity is perfect for you.

Key Skills and Qualifications

• Proven experience in Desktop Support, Service Desk, IT Support or similar roles
• Strong troubleshooting and problem-solving capabilities
• Hands-on experience supporting Windows operating systems and common business applications
• Knowledge of desktop hardware, laptops, printers and peripherals
• Excellent communication and interpersonal skills
• Customer-focused mindset with a professional approach
• Ability to work independently and effectively as part of a team
• Strong organisational skills to prioritise multiple support requests
• Current Australian Driver's Licence and willingness to travel across South Australia

Nice to Have Skills

• Knowledge of other operating systems such as MacOS or Linux
• Experience supporting enterprise level IT environments
• Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician
• Experience with remote support tools and ticketing systems

Preferred Education and Experience

• Demonstrated hands-on support experience in a corporate environment
• Relevant IT qualification or diploma (desirable but not essential)
• Previous experience supporting a geographically dispersed user base

Other Requirements

• Valid Australian Driver's Licence and ability to travel to various client sites across South Australia
• Professional, reliable, and customer-oriented approach

Desired Skills and Experience

• Level 2 troubleshooting
• network issue troubleshooting
• customer service

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.