Onsite Desktop Support Specialist – Education Tech

Centorrino Technologies Pty Ltd.; Northern Territory; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Extensive training and development

Staff discounts

IT equipment of your choice

Team events

Job summary

Centorrino Technologies Pty Ltd. invites a/Desktop Support Officer to join our embedded education team in Howard Springs, NT. This permanent onsite role delivers high-quality, end-user IT support across Macs, PCs, tablets, servers, networks and voice platforms while coordinating with specialist teams.

You will foster a collaborative culture, document procedures, and own day-to-day technology issues for education customers, ensuring outstanding service and timely problem resolution.

Qualifications

• Experience delivering onsite IT support in education or customer-facing roles.
• Comfort with Macs and PCs, tablets, servers, networks, and voice platforms.
• Strong communication and a calm, helpful problem-solving approach.
• WWCC/Working with Children Check and Police Check are required.

Responsibilities

• Provide high-quality onsite technical support to education customers.
• Build rapport with end-users and maintain a friendly, professional demeanour.
• Collaborate across teams to improve processes and documentation.
• Own day-to-day technology issues and coordinate with external vendors when needed.
• Keep documentation up-to-date and ensure smooth operations for customers.

Skills

Customer service

Troubleshooting

Communication

Team collaboration

Willingness to learn

Tools

Mac OS

Windows OS

Tablets

Server systems

Network infrastructure

Voice platforms

Job description

Centorrino Technologies Pty Ltd. invites a/Desktop Support Officer to join our embedded education team in Howard Springs, NT. This permanent onsite role delivers high-quality, end-user IT support across Macs, PCs, tablets, servers, networks and voice platforms while coordinating with specialist teams.

You will foster a collaborative culture, document procedures, and own day-to-day technology issues for education customers, ensuring outstanding service and timely problem resolution.