Level 2 IT Support Engineer | Desktop & Network Specialist

Mansell Taylor Consulting; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

Mansell Taylor Consulting in Brisbane is seeking a hands-on Level 2 IT Support Engineer to deliver desktop and remote support across Windows environments, hardware, and networking. You will own issues, communicate clearly with users, and build strong relationships while working across sites.

Qualifications include experience in Level 2 IT Support or Desktop Support, Active Directory, Windows Server, and basic networking.

Qualifications

• Experience in IT Support, Desktop Support or Level 2 Support.
• Strong troubleshooting across PCs, hardware, software and peripherals.
• Experience supporting Windows Desktop and Windows Server.
• Hands-on experience with Active Directory.
• Understanding of basic networking and TCP/IP troubleshooting.
• Strong communication and customer service skills.

Responsibilities

• Provide Level 2 IT and desktop support to users across sites.
• Troubleshoot hardware, software and peripherals and resolve incidents.
• Communicate effectively with users and coordinate with the IT team across sites.

Skills

Customer service

Communication skills

Troubleshooting

Active Directory

Windows environments

Time management

Independence

Travel between sites

Education

Bachelor's degree in IT

Tools

Windows Server

Job description

Mansell Taylor Consulting in Brisbane is seeking a hands-on Level 2 IT Support Engineer to deliver desktop and remote support across Windows environments, hardware, and networking. You will own issues, communicate clearly with users, and build strong relationships while working across sites.

Qualifications include experience in Level 2 IT Support or Desktop Support, Active Directory, Windows Server, and basic networking.