Level 2 IT Support | Desktop Support - Brisbane

Mansell Taylor Consulting; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

Mansell Taylor Consulting in Brisbane is seeking a hands-on Level 2 IT Support Engineer to deliver desktop and remote support across Windows environments, hardware, and networking. You will own issues, communicate clearly with users, and build strong relationships while working across sites.

Qualifications include experience in Level 2 IT Support or Desktop Support, Active Directory, Windows Server, and basic networking.

Qualifications

• Experience in IT Support, Desktop Support or Level 2 Support.
• Strong troubleshooting across PCs, hardware, software and peripherals.
• Experience supporting Windows Desktop and Windows Server.
• Hands-on experience with Active Directory.
• Understanding of basic networking and TCP/IP troubleshooting.
• Strong communication and customer service skills.

Responsibilities

• Provide Level 2 IT and desktop support to users across sites.
• Troubleshoot hardware, software and peripherals and resolve incidents.
• Communicate effectively with users and coordinate with the IT team across sites.

Skills

Customer service

Communication skills

Troubleshooting

Active Directory

Windows environments

Time management

Independence

Travel between sites

Education

Bachelor's degree in IT

Tools

Windows Server

Job description

Level 2 IT Support | Desktop Support - Brisbane

We're looking for a friendly, proactive IT Support Engineer who enjoys helping people and solving problems. This is a hands-on Level 2 support role where you'll provide both face-to-face and remote support across desktops, hardware, Microsoft environments and networking. You'll be someone who takes ownership, builds strong relationships with users and enjoys being the person people turn to when they need help.

What We're Looking For

• Experience in IT Support, Desktop Support or Level 2 Support
• Strong customer service and communication skills
• Experience supporting Windows and Microsoft environments
• Active Directory experience
• Basic networking knowledge (TCP/IP, DNS, DHCP)
• A self-starter who takes ownership and enjoys helping people

You'll be a customer-focused IT support professional who enjoys solving problems and is comfortable working independently as well as part of a broader technical team.

You’ll bring:

• Experience in Level 2 IT Support, Desktop Support or a similar technical support role
• Strong troubleshooting skills across PCs, hardware, software and peripherals
• Experience supporting Windows Desktop and Windows Server
• Hands-on experience with Active Directory
• Understanding of basic networking and TCP/IP troubleshooting
• Strong communication and customer service skills
• Good time management and the ability to manage competing priorities
• The ability to work independently across multiple sites
• A current driver's licence and ability to travel between Sydney sites
• A bachelor's degree in information technology or equivalent relevant industry experience

Why consider this opportunity?

This is a broad, hands-on support role where your ability to communicate with users, provide exceptional customer service and take ownership of technical issues is just as important as your technical capability.