Enterprise IT Onsite Support Specialist

FLSmidth; Brisbane; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

International exposure

Hands-on enterprise tech

Professional growth

Competitive compensation

Collaborative environment

Job summary

FLSmidth in Brisbane, Australia, is seeking an IT Onsite Support Specialist to provide hands-on Level 2 IT support at assigned business locations, acting as the local extension of Global IT teams. You will resolve issues requiring physical presence, maintain site technology, manage assets, and support onboarding and offboarding.

The role requires 3–5 years of IT onsite or desktop support experience, strong knowledge of Windows, Microsoft 365, printers, and the ability to work independently with

Qualifications

• 3–5 years of IT onsite or desktop support experience.
• Experience resolving hardware and software issues onsite.
• Strong knowledge of Windows, Microsoft 365, and printers.

Responsibilities

• Deliver Level 2 onsite support for hardware, software, connectivity, mobile devices, printers, meeting rooms, and workplace technology.
• Resolve incidents and service requests through ServiceNow while meeting established service levels and maintaining clear ticket documentation.
• Maintain site IT readiness by ensuring end-user devices, meeting room technology, printers, network equipment, and other local technology remain operational.
• Execute hands-on activities for Global IT teams, including equipment installation, replacement, troubleshooting, cabling, rack and stack, reboots, and other physical infrastructure activities.
• Manage IT assets and inventory, including receiving, deployment, recovery, stock management, audits, and lifecycle activities.
• Support employee onboarding and offboarding by preparing, deploying, recovering, reimaging, and securing IT equipment.
• Coordinate with remote IT teams and vendors to resolve complex technical issues and complete activities requiring additional expertise or external resources.
• Support IT projects, site surveys, office moves, infrastructure activities, and other initiatives requiring onsite technical presence.
• Maintain knowledge articles, procedures, and documentation while identifying opportunities to improve onsite support processes and service quality.

Skills

IT support

Onsite support

Windows

Microsoft 365

Networking basics

ServiceNow

Asset management

English communication

Independent worker

Vendor coordination

Education

Associate Degree

Tools

ServiceNow

Active Directory

IT Asset Management

Job description

FLSmidth in Brisbane, Australia, is seeking an IT Onsite Support Specialist to provide hands-on Level 2 IT support at assigned business locations, acting as the local extension of Global IT teams. You will resolve issues requiring physical presence, maintain site technology, manage assets, and support onboarding and offboarding.

The role requires 3–5 years of IT onsite or desktop support experience, strong knowledge of Windows, Microsoft 365, printers, and the ability to work independently with