Onsite Customer Experience Advisor

Transport for NSW; Wagga Wagga; Presencial; AUD 80 000 - 88 000; Tempo integral

Resumo da oferta

Transport for NSW in Wagga Wagga is seeking a permanent full-time Call Centre & Customer Service representative to support customers via phone, live chat and admin tasks, delivering high-quality service and resolving enquiries to enhance overall satisfaction.

This on-site role requires strong communication, empathy and problem-solving abilities, with the capacity to work in a collaborative team and meet performance targets in a busy setting.

Qualificações

• Customer service, communication and problem-solving skills are essential.
• Ability to resolve enquiries and manage competing priorities.
• Experience in high-volume contact environments is desirable.

Responsabilidades

• Provide high-quality customer service across phone, live chat and administrative channels.
• Resolve complex enquiries, process transactions and contribute to continuous improvements that enhance service delivery.
• Deliver exceptional service in a fast-paced, high-volume environment while meeting performance targets and quality standards.

Descrição da oferta de emprego

Transport for NSW in Wagga Wagga is seeking a permanent full-time Call Centre & Customer Service representative to support customers via phone, live chat and admin tasks, delivering high-quality service and resolving enquiries to enhance overall satisfaction.

This on-site role requires strong communication, empathy and problem-solving abilities, with the capacity to work in a collaborative team and meet performance targets in a busy setting.