Contact Centre Agents (Dubbo/Parkes) Multiple Positions Available

Transport for NSW; Dubbo; On-site; AUD 80,000 - 88,000; Full time

Job summary

Transport for NSW seeks dedicated customer service professionals for roles in Dubbo or Parkes. You will handle customer enquiries via phone, live chat and admin channels, delivering high-quality service and resolving complex issues in a fast-paced setting.

Join a team that focuses on satisfaction and service experiences that transform lives in our community. The permanent full-time position offers a competitive salary and opportunities to grow in a state-wide transport network.

Responsibilities

• Providing high-quality customer service across phone, live chat and administrative channels.
• Resolving complex enquiries and processing transactions.
• Contributing to continuous improvements to enhance customer experience and service delivery.

Job description

Organisation/Entity:Transport For NSW

Job category:Call Centre & Customer Service

Job location:Dubbo, NSW, AU, 2830

Job reference number:111674

Employment type:Permanent Full-Time

Salary range:$79733.0-$87703.0

You put people at the heart and take pride in the impact of your work.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Working as part of a team delivering people support services, you will provide high-quality customer service and support customers across phone, live chat and administrative channels.

This role will see you resolving complex enquiries, processing transactions and contributing to continuous improvements that enhance customer experience and service delivery.

You will deliver exceptional service in a fast-paced, high-volume environment while meeting performance targets and quality standards.

For more information on this position and business unit, view the role descriptionand information pack.

About you

Your customer service, communication and problem-solving skills will see you excel in resolving enquiries, managing competing priorities and delivering positive customer outcomes.

You're a customer-focused professional who enjoys helping people, learning new systems and working collaboratively in a busy team environment.

Work Location

Join our team in Dubbo or Parkes, with multiple positions currently available.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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