Customer-First Truck Service Advisor

Wagga Trucks; Wagga Wagga; On-site; AUD 65,000 - 75,000; Full time

Job summary

Wagga Trucks in regional Australia is seeking a motivated Service Advisor to join our service team at the Wagga branch. You will be the main point of contact for customers, ensuring a positive experience from intake to completion.

You will manage bookings, coordinate with parts, and build strong relationships while thriving in a fast-paced automotive environment. A current driver's license and solid computer skills are valued.

Qualifications

• Friendly, organised with outstanding customer service.
• Confident communicating with customers and colleagues.
• Ability to juggle multiple tasks in a busy environment.
• Genuine interest in working within the automotive industry.
• Current driver’s licence.

Responsibilities

• Welcoming customers and creating a positive first impression.
• Manage service bookings, customer enquiries, and scheduling requirements.
• Liase with parts team to ensure all parts are available for workshop repairs and servicing.
• Build strong customer relationships through clear communication and excellent service.
• Follow up on external bookings and tracking progress.
• Help ensure the service department runs smoothly and efficiently.

Skills

Customer service

Communication

Relationship building

Organisational skills

Multitasking

Drivers licence

Computer literacy

Job description

Wagga Trucks in regional Australia is seeking a motivated Service Advisor to join our service team at the Wagga branch. You will be the main point of contact for customers, ensuring a positive experience from intake to completion.

You will manage bookings, coordinate with parts, and build strong relationships while thriving in a fast-paced automotive environment. A current driver's license and solid computer skills are valued.