Customer Service Specialist - Temporary 6-Month Contract

Wagga Wagga City Council; Wagga Wagga; Sur place; AUD 122 000 - 147 000; Plein temps

Résumé du poste

Wagga Wagga City Council is seeking a motivated customer service professional to join our fast-paced team. The role focuses on delivering quality service to internal and external residents, handling inquiries, processing applications and providing timely feedback.

The temporary, full-time position (6 months, 35 hours per week) offers a stable workload with opportunities for progression while you contribute to a welcoming community and maintain accurate cash handling and reconciliations.

Qualifications

• Substantial previous customer service and/or administrative experience relevant to the role.
• Organisational, communication and interpersonal skills; and
• Ability to work effectively in a team and independently.

Responsabilités

• Providing advice to both internal and external customers.
• Undertaking call centre operations.
• Processing applications and requests
• Providing feedback to customers on unresolved issues in a timely manner; and
• Cash handling responsibilities including receipting and reconciliation.

Connaissances

Customer service experience

Call centre operations

Cash handling

Administrative experience

Description du poste

Wagga Wagga City Council is seeking a motivated customer service professional to join our fast-paced team. The role focuses on delivering quality service to internal and external residents, handling inquiries, processing applications and providing timely feedback.

The temporary, full-time position (6 months, 35 hours per week) offers a stable workload with opportunities for progression while you contribute to a welcoming community and maintain accurate cash handling and reconciliations.