Student Services Advisor – Wagga Wagga

Team 3Thirty; Wagga Wagga; Híbrido; AUD 73 000 - 81 000; Tempo integral

Resumo da oferta

TAFE NSW is seeking a Customer Service Representative in Wagga Wagga for a temporary full-time role until 30 June 2027, with the possibility of a future talent pool for nearby campuses. You will help students and prospective students with course information, enrolments, applications and general support, across face-to-face, phone and online channels in high-volume situations.

Your written application should demonstrate clear communication: adapt explanations to different levels of knowledge,

Qualificações

• Must have strong communication skills and ability to adapt explanations to diverse audiences.
• Experience supporting students or customers in education or service environments.
• Ability to manage high-volume enquiries across multiple channels.

Responsabilidades

• Assist students and prospective students with course information, enrolment, applications and general support.
• Handle enquiries face-to-face, by phone and online in high-volume environments.
• Maintain accuracy and helpfulness when customers have different levels of knowledge.

Conhecimentos

Communication

Customer service

High-volume enquiries

Formação académica

Certificate III in Administration or equivalent

Descrição da oferta de emprego

TAFE NSW is seeking a Customer Service Representative in Wagga Wagga for a temporary full-time role until 30 June 2027, with the possibility of a future talent pool for nearby campuses. You will help students and prospective students with course information, enrolments, applications and general support, across face-to-face, phone and online channels in high-volume situations.

Your written application should demonstrate clear communication: adapt explanations to different levels of knowledge,