Customer Care Specialist – Shared Services

Transport for NSW; Newcastle; On-site; AUD 80,000 - 88,000; Full time

Job summary

Transport for NSW in Newcastle is seeking a dedicated customer service professional to join our call centre team. You will handle inquiries via phone, live chat, and administrative channels, delivering high-quality service to the community.

The role is permanent full-time in a fast-paced, high-volume environment, requiring strong communication, problem-solving, and empathy to meet targets and ensure positive outcomes for customers.

Qualifications

• Strong customer service, communication and problem-solving skills.
• Ability to work across phone, live chat and administrative channels.
• Willingness to learn new systems and collaborate in a busy team environment.

Responsibilities

• Provide high-quality customer service and support customers across phone, live chat and administrative channels.
• Resolve complex enquiries, process transactions and contribute to continuous improvements that enhance customer experience and service delivery.
• Deliver exceptional service in a fast-paced, high-volume environment while meeting performance targets and quality standards.

Skills

Customer service

Communication

Problem-solving

Job description

Transport for NSW in Newcastle is seeking a dedicated customer service professional to join our call centre team. You will handle inquiries via phone, live chat, and administrative channels, delivering high-quality service to the community.

The role is permanent full-time in a fast-paced, high-volume environment, requiring strong communication, problem-solving, and empathy to meet targets and ensure positive outcomes for customers.